Forum Discussion
MP4 Player controls all appearing as rectangles
Hello! When we load the Rise content onto our servers, we're suddenly looking at a bunch of rectangles instead of the traditional player controls. Does anyone know how to resolve?
Thank you, but this is still occurring across multiple PC/users, different network, different server, different browser. On Firefox, I'm noticing the rectangles have text in them: F101, F10C, F1O8, F107.
Hi Eric,
Thanks for trying out the steps that Chris recommended! I'm sorry to hear you're still seeing the error. We'd like to take a closer look at this issue. Kindly open a support case here, and our support engineers will reach out to work with you directly. Thanks!
