Forum Discussion
NEW IN RISE 360: Closed Captioning
We’ve just released a powerful new feature in Rise 360: closed captioning. Now you can upload closed caption files to videos to make your content more accessible.
It’s easy to add closed captions to your Rise 360 courses. Just click Edit and select Manage captions in any block that showcases a video. Select the language, and then add your file. You can add as many languages as you like.
We hope you love this helpful new feature!
150 Replies
Hi there, Kai!
Do you know if your caption file is encoded for UTF-8? If so, all of your characters should display normally.
If your caption file is already encoded for UTF-8 and you're still seeing this problem, please share the VTT file with our team here!
That solved it! It was encoded for ANSI :) Thank you very much
Any plans to be able to add Closed Captions for Embedded video?
Hello! I added CC to to my videos for my rise course and published but now when I view the courses, Close Captioning is stuck on "off" and I cannot get it to turn on. Is there some publishing option that may have been added that I need to employ?
Hi Darren — where are your embedded videos hosted? If they are hosted on YouTube or Vimeo, those hosting tools have their own closed captioning features.
Hi Mackenzie — the closed captions button should be enabled as long as you followed these steps. If that's not working for you, would you be willing to send us your course Share link by clicking here?
Hi There,
Yes, the steps were followed and I did share my course by hovering over the course until the dots appeared and clicked "share course," I am happy to do it again, thanks for your help!
Thanks, MacKinzie! I see that our team is working on your case. Quick note - when you reply via email, it includes your email signature with contact information in the public discussion. You can edit it out of the post here if you wish!
I would like to know if CC is coming for embedded videos, too. We are hosting videos on our own company servers and have closed captioning, but it doesn't appear in the embeds, like because our VTT files are sidecars. Even functionality to upload VTT alongside embedded videos would be a helpful first step
Hi Sydney! Thanks for reaching out! There isn't a plan at this time for uploading additional caption files for embedded videos. That being said, I'd like our support engineers to take a look at your specific use case.
Could you please share the .vvt files, and the Rise 360-course file by uploading a case here privately?
Oh my, thank you for letting me know!
Good Morning,
I wanted to check in and see if you'd been able to duplicate my issue and have any insights?
Hi MacKinzie,
Thanks for opening a case about this issue! That's a smart move — our Support Engineers are well-equipped to solve these kinds of problems!
My teammate, Renson, reached out to you on 2/28/20. He would love to see your course in action.
- Open your Rise 360 course, and click Share at the top of the page. Copy the URL that appears.
- Paste that URL into the Description box of this form. That form links directly to your case with Renson.
- Click the blue Upload File button.
Renson will receive the URL and respond back with his findings!
Hello! I shared the course on 2/28, i must have done it incorrectly. Thank you for letting me know that you did not receive it! I will send it again right now. :)
Thanks, MacKinzie!
I see the link and the output file you shared. Renson will reach back out to you soon!
