New Release- Lightbox error?

I can also report that the standard setting we already have in place is with the locked player at optimal size.  And just as John reported in his thread, the lightbox text doesn't fit in the screen, and this is a behaviour clearly linked with updating to the latest release on 20/2. 

Would as well really appreciate some insights from the Articulate team. We are making updates to two courses in 30+ languages that in the coming days need to go out on Articulate Review for checking by local colleagues. The lightbox feature is used for a drop down menu accessed anywhere in the course, and thus is quite predominant in the course and will easily cause confused and negative reactions that are difficult to explain away. 

Thanks everyone for reaching out and to Traci for getting this reported and updating everyone on recommendations :)

I'm adding this thread to the report as we track user impact and so that we can update you here when we can.

I'm also facing the same issue. Before updating to the latest release, everything was fine. Now after updating the lightbox looks too small in published file.

Lightboxes work fine for me when I Preview the whole course. However, this issue occurs when I publish to the Review site. Lightboxes become full size screens but they can be clicked off as the red X is just about visible enough in the corner of the screen. 

Sorry to hear that you've been affected by this as well Manas and Iain. 

We are aware and working on it. You should be subscribed to this thread now and this thread is tied to the report, so we will update you as soon as we can.

Might be worth noting that, for me, there doesn't appear to be a lightbox issue for courses published to the Review site before the update. On those, lightboxes appear as expected.

Thanks Iain.

I am seeing the same issue.  A temporary fix, under the player settings, is to "Display at users current browser size" and "lock that player at optimal size" and "allow users to resize browser".

The coaching note for clients that must accompany is that to resize the story, they can use the browser settings  to adjust up or down.  

Just want to add that I am also having this problem with  a light box slide. I have the player set to "Scale to optimal" and I have a user that cannot see the close button because the light box slide is displaying larger than the player. It seems to be happening to only some users. We're using IE11, which I know isn't supported but it's the only one my company allows. I would lock the player but we have so many different screen resolutions out there and I made it fit the largest resolutions so for some that would mean they would need to scroll to see the whole project. It has custom illustrations throughout and I can't scale it down. If we could get this solved ASAP that would be great. 

I did the update because I was having an issue with close captions not displaying. The update fixed that but now this is broken. I've just traded one problem for another and my client group is not very understanding of technology issues.

Any update on when this will be fixed would be greatly appreciated :)

I understand Caryn. By replying, you should now be subscribed and we will update you here when we can.