Forum Discussion
New Release- Lightbox error?
Hi! Just updated to the latest release, and my lightbox slides have gone wonky. How do I fix this? Is it a new bug?
If my browser is full screen the lightbox is too large and cropped and the x is not accessible. If my browser is smaller the lightbox is too small. (The player settings allow to resize to fill screen.)
I've attached images. My project is due Monday!?!?!
I'm also having Lightbox size issues since my latest update. I'm exporting HTML5 only with the player set to "Scale player to fit browser" in a project update that was built two months ago (when it worked correctly). The lightbox correctly displays at circa 80% of the base player size, but if the browser window is not in perfect ratio to the articulate player size, the lightbox is reduced to up to circa 50% of the base player size rendering the fonts in my HELP lightbox illegible.
This has left me unable to supply simple amends to an already release project. I've checked my backup files and none of the player settings are different, yet the lightbox scales to an unusable extent. Is this a known issue with the latest release or do I need to open a ticket?I've just come across this bug as well. Looking forward to a fix
I am also experiencing this problem.
I'm also having the same issue so hope a fix to this will be released soon
Also have this issue...
I run in to the same issue and hoping that it will get fixed soon.
Hello,
We are having the same issue. This is quite embarrassing as our client needs to review several modules to deploy on their LMS.
We hope it will be solved (very) soon! We trust the excellent Articulate Team!
Many thanks!
Please also sign me up for the fix to this annoying bug.
Just adding my voice to the chorus. Lightboxes extend outside the screen. There is no close button and therefore no way for a user to return to the opening slide. As such, they are stuck and can no longer navigate.
As with others, I have critical deadlines looming, so desperate for a fix.
Whilst we await an official release, is there any way to hack the published JS and/or CSS, to revert the lightbox behaviour to the previous release?
NOTE: I have tested the suggested fix (lock player at optimal size), and it DOES NOT resolve the issue.
After further exploring this issue, I note that Articulate review DOES NOT HONOUR the setting: 'lock player at optimal size.
Regardless of what setting I apply here, the content in AR continues to scale with the browser. As I increase the size of the browser window the lightbox takes an increasingly large percentage of the space, until it extends beyond the size of the player.
At this point, the close button is offscreen, so there is no way to close the lightbox, or navigate to any other slide
The same problem here. It is also strange that when you set the player to resize to optimal size and you change the size of the browser window the ratio of the 'resized' lightbox is different as the ratio of the browser window.
Ps. I think this is related to supportcase #01279506
