Hi! Just updated to the latest release, and my lightbox slides have gone wonky. How do I fix this? Is it a new bug? If my browser is full screen the lightbox is too large and cropped and the x is not accessible. If my browser is smaller the lightbox is too small. (The player settings allow to resize to fill screen.) I've attached images. My project is due Monday!?!?!

It might not suit everybody, but my workaround is to just create my own 'Close' button on lightbox slides using the 'Close lightbox' trigger. It doesn't resolve any sizing issues but gets me through my review process.

Hi, it would be really helpful to have an update to know in what timescale the lightbox bugs reported here are being resolved thanks.

Our team is currently working on this and we hope to have a fix out to you soon. By replying here, you should be subscribed so that you get updates to this forum thread and we will post an update.

Hi all, The issue with Lightbox slides covered the entire course when the player was set to fill the browser in HTML5 output was fixed in the Articulate 360 update released today! Take a look at the release notes here, and you can install the latest update from the Articulate 360 desktop tray application by clicking Update.

Hi Traci try creating a new project file and importing your slides in to see if that helps. Also check your player/browser settings haven't changed.

New Release- Lightbox error? | Articulate

LaurenceBartoli
Community Member
7 years ago

Same problem for us. Do you have informations about an upcoming update?
KevinGreig-0483
Community Member
7 years ago
I've had to re-build all my help and info lightboxes as layers to meet delivery deadlines retaining the functionality the project had last week. Lots of unnecessary work and testing which will be ditched once the software is rectified.
WendyMorgan-8de
Community Member
7 years ago
When is the update to fix this expected to come out? This is affecting our projects as well.
ChrisDorna
Community Member
7 years ago
Problem seems to be almost solved. But when I preview in Articulate Review the transparent black background of the Lightbox does not scale correct
- LeslieMcKerchie
  Staff
  7 years ago
  Sorry to hear that you ran into another issue Chris.
  
  Thank you for reaching out to our support team and it looks like Anna has gotten this issue reported.
  
  I'll attach this thread as well as we track user impact and so that we can update you when we can.
IainODonnell
Community Member
7 years ago
The fix on the update appears to be working for me. Publishing new versions to the Review site fixes the courses that had the error.
AlyssaGomez
Staff
7 years ago
Hi Iain, happy to hear the fix solved it for you!

Hey Chris, would you be willing to share that particular slide as a sample file? I'd like to publish the slide to Articulate Review and compare what I see to the screenshot you provided. Thanks!
ChrisDorna
Community Member
7 years ago
Hi Lesly,

The case number is #01287058.

I created a new testfile (attached) and the background of the lightbox scales wrong. I tested it with and without a menu.

You can test it on:

https://360.articulate.com/review/content/e5d97f08-3b26-4608-804b-c7ad01464049/review

https://360.articulate.com/review/content/55dac52e-e51b-4e2b-836c-895978e0ff78/review

This is how it looks when you resize the browser window:

test-lightbox_2018-03-06_0705.story85 KB
LeslieMcKerchie
Staff
7 years ago
Thanks Chris and thanks for sharing with Anna as well.
JohnFitchett-db
Community Member
7 years ago
Thank you - the lightbox issue is fixed for me.
LeslieMcKerchie
Staff
7 years ago
Great news John. Thanks for letting us know :)