Forum Discussion
New verion of Articulate Rise results in Scorms not being read as completed.
Hi
We have been running a course for a year and since the recent update in Articulate Rise360 the SCORMs are no longer being read as complete in our Moodle LMS. This is a course in 14 languages with 10k students, so any work around is painful.
We have republished the SCORMs which doesn't help. The publish settings we have used for the last year are:
LMS 1.2
Tracking using course completion: 80%
Reporting: Passed/incomplete
Exit course link: on.
I contacted customer support and got told that we should hire a consultant! Really shocking advice.
Anyone have a solution.
Hi Polly,
When did the course completion status stop being sent to the Moodle LMS?
Before you republished your courses, or after?
Before. We noticed the problem and our Moodle Admin said the problem is from the SCORM, please republish, so I did. Nothing changed.
It still works in our original courses that are run in 10 languages, and updated for each cohort, so in courses using the original content that has been duplicated since the update it is still working. It's only showing in the last 4 languages where the SCORMs have been published since the update.- I’ve run various tests now on the versions.Any SCORMs edited, saved and published and added to Moodle LMS since the Articulate update don’t show as complete.Any SCORMS created, saved and published and added to Moodle prior to the Articulate update still show as complete.Any SCORMs created and saved prior to the Articulate update but published since the Articulate update using passed/incomplete don’t complete.
Out of curiosity, did you test the post-update files in SCORM Cloud?
Hi Polly! I see case 03648509 assigned to this issue, and that Mick, one of our technical support engineers has replied to you. Please feel free to work with him directly.
I am having this same problem with a course I've recently published out of Rise. The course is sending the quiz score but when it fails and the course needs to be retaken, the course is not resetting - it's stuck on the last screen where the Exit button is located. It sounds like I should open a ticket with Articulate for the issue.
Hi Stephanie! Sorry to hear that the quiz in your Rise course can no longer be retaken.
Did you adjust the number of attempts for the quiz?
It's not that the test cannot be retaken. It's that it is not resetting to the beginning when going in to be retaken so the test can be taken again and attempted. I have the quiz set to unlimited retries but it's not working as expected.
Hi Stephanie,
As a note, Rise will always resume at the last page you closed out of. So if the last page is the Quiz Results, you will resume here if you return back to your course.
Since you have set your retries to unlimited, you should see a Take Again button on that Quiz Results page. Your learners will need to click on this to retake the quiz again. Is nothing happening when they click on this?
As Micah also mentioned, you can try testing out your post-update course in SCORM Cloud. Check out this article if you haven't tried using SCORM Cloud for testing.
Hi Christopher,
I have realized that this is standard functionality with Rise courses so I have made the quiz "required to pass" to continue and complete the course. It's not the ideal solution for our learners but it will work. I understand that Rise has been made easier for more people to use but there are quite a few features that would be nice to have (similar to Storyline - like being able to pick a Success/Failure path if the quiz passes/fails and other functions).
Thank you for the response. I appreciate the guidance.
