Forum Discussion
No Subscription Error
Getting a No Subscription message after being prompted to log into Storyline 360. Online features work and can still access Rise and other features, just cant use Storyline without getting the error message.
25 Replies
Same here - I literally just posted the same discussion before seeing yours.
Hi everyone,
We’re currently investigating an issue where Creators can't sign in to the Articulate 360 desktop app. You may encounter sign-in failures, get stuck during login, or see a “No Subscription” error despite having an active subscription. This can impact launching and updating apps from the desktop app.
Our team is actively working to identify the cause, and we appreciate your patience and understanding. We’ll provide an update as soon as more information becomes available!
Please visit the Articulate status page, and click the Subscribe in the top right corner to receive notifications about future status changes.
Seems to be working now!
Hi, everyone!
We’ve resolved the issue that was preventing Creators from signing in to the Articulate 360 desktop app. Everything should now be functioning normally, though we’re continuing to monitor performance to ensure stability.
We appreciate your patience while we worked through this!
It's fixed now for me!
