Forum Discussion

BirgittaIrblich's avatar
BirgittaIrblich
Community Member
4 years ago

Numbers 4 and 5 on Keypad not Registering

Hello,

I am using a number as a trigger.  The numbers across the top of my laptop and keyboard register in the trigger just fine.  However, the #4 and #5 on the keypad off to the side of the keyboard are not being recognized.  Since we do not know what a learner will use to advance to the next slide, a trigger is needed in both areas.  

Is anyone else having this difficulty?  I have attached an example of what I am referring to.  Thanks in advance for the technical support.

  • On the problem slide, I found this trigger:

     

    When I assigned the key, both keypad 4 and 5 worked.

    I've seen this happen sometimes when triggers are copied from slide to slide. The new trigger looks fine in the panel, but if you open it, it is actually unassigned.

  • Thank you Walt for looking at my Triggers. Unfortunately, when I try to assign the NumPad5 to my project it remains unassigned. Interesting you mentioned about copying triggers from slide to slide, I did delete it and recreated it from scratch. It still does not register when the key is depressed on the keyboard. I also thought it could be my keyboard, however, when I reached out to my co-workers, they were surprised to have the same problem with their keyboards.

    I believe there may be a problem with Storyline? I saw a post with this same problem 6 months ago!

  • THANK YOU Walt.  That worked!  Still a mystery why you were able to do it and my co-workers and I couldn't?  It's a mystery that I don't need to worry about any more :-)

  • Yes, and numbers 1, 2, 3, 6. 7, 8, and 9 all work fine.  It is only numbers 4 & 5 that are not registering that the key has been depressed.