LearningDeve131
2 years agoCommunity Member
One user can't access Rise360 content on Paylocity LMS
Hi, we use Paylocity's LMS to upload our company's Rise360 content and make it available to employees.
I am aware of one employee (there may be more who haven't told me), who is running into an issue where they can open the pop-up where the Rise360 SCORM content should appear, but it's just a blank screen. The same issue happens with all Rise360 courses for this one user, but they can open up courses that are in another format.
I've confirmed that other users can open the Rise360 content via Paylocity with no issue.
Does anyone know if this is an issue with Rise360, Paylocity, or their computer?