Forum Discussion

PamHalloran's avatar
PamHalloran
Community Member
12 months ago

Overlapping Audio in Microsoft Edge browser

Has anyone had any issues when viewing published files in Microsoft Edge? My client experienced some areas of overlapping audio recently. I tried to recreate on my end, but was unable. They also experienced a few glitches in Chrome on the same file. The file isn't even that complicated. No video even on the slides where they experienced this malfunctions. Would appreciate hearing if anyone has had anything similar happen and how they resolved. Thank you!

storyline 360
  • KellyAuner's avatar
    KellyAuner
    Staff
    12 months ago

    Hi Pam,

    Welcome to the E-Learning Heroes community!✨

    Thank you for detailing the issue your client is experiencing. I'm happy to help troubleshoot and have a few clarifying questions.

    • Is this only happening for one specific user or multiple users?
    • Viewing the course in both Edge and Chrome was a great call. Have they checked for any updates?

    Here is a list of the system requirements for Articulate 360 apps. If the issue is specific to one user, they may want to review this article to narrow down the cause. 

    I hope this helps!

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