I've been trying to find someplace that specifies the difference between LMS Reporting for Passed/Failed and Passed/Incomplete. None of the articles I am finding seem to actually tell me what the difference is between them. Would someone please explain?

Hi, Melissa -- It can vary depending on the LMS, and although I am not sure what LMS provider you are using, you may find the explanation offered by Brian Allen (one of the Heroes here in the community) to be helpful. Referring to the SumTotal LMS, Brian shared the following over here in this similar post: Here are the LMS reporting options we mostly use when publishing from Articulate for SumTotal LMS, and the scenarios for which we use them - Completed/Incomplete: We use this for any unscored content where we are tracking completion based on slide views. If the minimum number of slides are viewed, then the user is marked as completed. If not they are left in progress. Passed/Incomplete: We use this for scored content where we want the user to be left in progress if they do not achieve the minimum passing score. If the user achieves the minimum passing score they are marked as completed/passed with score, if not they remain in progress and no score is passed to SumTotal, allowing them to try again. Passed/Failed: We use this on a limited basis, primarily for things like compliance or certification activities where we want to record a failed status. If the user achieves the minimum passing score they are marked as completed/passed with score, if not they are marked as completed/failed with score. This is especially useful if you want to limit number of attempts through a learning activity for the purpose of assigning remedial training, etc., in the event of someone failing. My guess is that these reporting options will function fairly similarly for any LMS.

Hi, Melissa -- Thanks so much for your question! Have you had a chance to take a look at the information below? How to Report Completion Status and Success Status to an LMS When publishing Articulate Storyline content to a learning management system (LMS), you have four reporting options from which to choose: Passed/Incomplete Passed/Failed Completed/Incomplete Completed/Failed Many LMSs track both a completion status and a success status. To report both statuses, choose either Passed/Incomplete or Passed/Failed when publishing Storyline content. Completed/Incomplete and Completed/Failed report only the completion status. Hope that helps, but please let me know if you still have questions! :)

I have read this, but it does not explain in detail what the different is.

Hi Susan, When publishing Articulate Storyline content to a learning management system (LMS), you have four reporting options from which to choose (ask your LMS which one they require/request): Passed/Incomplete Passed/Failed Completed/Incomplete Completed/Failed Many LMSs track both a completion status and a success status. To report both statuses, choose either Passed/Incomplete or Passed/Failed when publishing Storyline content. Completed/Incomplete and Completed/Failed report only the completion status. If you don't want to show a user a score, have you looked at tracking by number of slides viewed instead of a results slide? That will only show the user as completed once they hit that number of slides.

Sure thing, Susan! For example, let's say you have a course without a quiz, and you want to track completion based on the number of slides viewed. If you set completion at viewing 20 slides, anyone who leaves the course before viewing 20 slides will see a Failed status in the LMS. Anyone who leaves the course after viewing 20 slides or more will see a Completed status. Does that answer your question?

Passed/Failed vs Passed/Incomplete Reporting

JoleenKiesel-05
Community Member
5 years ago
Hi! Adding on to this. I am working with SL360 and CSOD and running into the issue that if the student fails after the maximum attempts, it just shows as "in progress". I have tried creating complete/incomplete triggers, tried just leaving it, tried adjusting the tracking and still getting the same result. I am not sure if I did the triggers correctly or in the wrong spot or missing something completely.

I would like it not show in progress, but either "completed/failed" or "completed/incomplete" and take it off the transcript as in progress.

I know this has been a problem in the past with CSOD so I am not sure if a fix has been found.

Attached shots of my triggers as this is the only thing I can think where the issue is.
passfail.docx858 KB
LaurenDuvall
Staff
5 years ago
Hi Joleen!

Thanks for sharing the screenshots! I've seen similar errors in an LMS environment, and it's usually a setting to change in the LMS!

Before we set that as the fix, let's test the course in another LMS environment. We often use SCORM cloud. You'll want to publish the course for LMS, zip the folder, and then add the course to SCORM cloud. You can find the next steps in this support article: How to Troubleshoot Your LMS with SCORM cloud.

Please keep me updated on what you find! If the course if behaving as expected, you'll want to contact your LMS admin for help with CSOD.
JoleenKiesel-05
Community Member
5 years ago
Hi Lauren

Thank you for your reply. Looks like maybe my triggers are wrong? this is what I got:
JoleenKiesel-05
Community Member
5 years ago
This is what occurs without the triggers complete/incomplete - at least got a score this time.
LeslieMcKerchie
Staff
5 years ago
Hi Joleen,

Since you are able to replicate the issue in SCORM Cloud, it'd be great if our team could take a look.

With your permission, I'd like you to share your project file with our support engineers to investigate what's happening. You can share it privately by uploading it here. It will be deleted when troubleshooting is complete.
JoleenKiesel-05
Community Member
5 years ago
Hi Leslie

Thank you for the reply, I have submitted the files.
LeslieMcKerchie
Staff
5 years ago
Thanks, Joleen. I took a quick look and I'm not seeing your case. If you could share the case number, I'd be happy to follow along.
- JoleenKiesel-05
  Community Member
  5 years ago
  Hi Leslie
  
  I never got one and I went looked at the page and it was just stuck not doing anything. I tried again, and got same result. Its just stuck
- JoleenKiesel-05
  Community Member
  5 years ago
  Hi Tried again and it is just not doing anything after I hit the submit button.
RenGomez
Staff
5 years ago
Hi Joleen,

I'm sorry to hear that you've been unable to upload your files using the link provided! I've opened a case on your behalf with our support engineers to lend a hand and will email you an upload link for your .story file.

Be on the lookout for a response soon!
- JoleenKiesel-05
  Community Member
  5 years ago
  Hi Ren
  
  The same thing happens when I upload it. It just sits there after I click upload file. Not sure if went through or not. When I hover over the button I get the red circle no can do symbol.
RenGomez
Staff
5 years ago
Hi Joleen,

Thanks for the heads up! I see my teammate, Jose, has reached out in your case to see if there's another method we can try to review your file.

Feel free to take the conversation there with him to find a solution!
JoleenKiesel-05
Community Member
5 years ago
Hi All

Am hoping you can help figure out another issue, and not sure if it is related to the Completed/Failed issue.....we are finding now that if the user takes the quiz again because they have failed, it is not sending the updated score to the LMS but rather only recording the first attempt score. Any help would be appreciated!

(it was tested through SCORM and it apparently works there) - attached the .story file
PCPP-19_Quiz_7-22.story8 MB