Forum Discussion

BrookeLown-c831's avatar
BrookeLown-c831
Community Member
3 years ago

Passing scores not updating in Canvas after getting a failing grade the first time?

Some of our students are failing the summative quiz at the end of the course and then retaking the quiz -- but the failing score stays in Canvas even though they passed the second time around.

We are using 80% as our passing grade, SCORM 2004 4th edition.

Another strange thing that we've been experiencing along with this is that some students will get a reported grade of 66.66% or 77.77% in Canvas but it's not possible because our quizzes are only 10 questions long, each worth 10 points (although it's pulling questions from several banks of questions.) Not sure if this is related or a separate issue but thought I'd throw that out there.

Is anyone else is having these issues in Canvas? Not sure if it's the SCORM package creating these issues or if it's Canvas. Thank you!

storyline 360
  • LaurenConnelly's avatar
    LaurenConnelly
    Staff
    3 years ago

    Hello Brooke!

    This does seem strange! Have you tested the course in another LMS environment like SCORM cloud? I would recommend testing your course there and see if the same behavior occurs. If so, then it's likely something within the project. If the course behaves as expected in SCORM cloud, then it might be something within Canvas.

    Please keep us updated!

  • SharonCombs-Eis's avatar
    SharonCombs-Eis
    Community Member
    3 months ago

    Having this same issue.  Storyline is set to 100% if completely viewed.  Students are getting 66.66% - any resolution to this issue? 

    • LaurenConnelly's avatar
      LaurenConnelly
      Staff
      2 months ago

      Hi Sharon!

      I see that you've reached out to our Support Engineers and are working with my teammate, Matthew! You're in great hands. We’ll continue the conversation in your support case!

  • MathNotermans-9's avatar
    MathNotermans-9
    Community Member
    3 months ago

    Problem with these cases is... Articulate tells...check Scorm Cloud, and if it works there they state its the LMS. And talking to your LMS provider ( Canvas at least ) they will state they just use standard Scorm/Rustici protocols and thus tell you its the an issue to be resolved by the software company developing the authoring tool, Articulate in this case....

Related Content