Forum Discussion

Community Member

5 years ago

PDF downloads in RISE hosted on Learning Management Systems

This is just by way of a warning for those that are using an LMS with exported RISE output. When we use a downloadable PDF file as a multi-media block in a RISE production hosted on our learning p...

rise 360

StanDormer

Community Member

5 years ago

Hi Alyssa,

Thanks for this. We tested your trial content in Edge and Chrome and at the PDF document step the PDF downloaded rather than opening in the same browser window.

We then uploaded the training course that had the behaviour I described to SCORM cloud, and the result was the same as your trial course. That is to say, the PDF immediately downloaded as opposed to opening in the same window.

So, I'm guessing that our experience must be related to the LMS (SAP/LITMOS) implementation.

I've rechecked our learning hosted on the platform and its behaviour is as I described. I've double-checked the parameters controlling the launch of the learning and i have control over whether the learning unit launches in a new window or not, I don't have any other options (e.g. to force downloads).

This behaviour only applies to PDF files, any other file type (.docx, .xlsx ...) download as did your pdf example under SCORM cloud.

I will raise a ticket with SAP/LITMOS. In the meantime, we have placed a note and instruction within the learning just before the download, so that they are not thrown out of the sequence.

Thank you for your support.

CampbellDownie-
Community Member
3 years ago
Hi Stan, I was wondering if you had any outcome for this issue you were having, our organisation also uses SAP/LITMOS and we have come across the same issue, with not much help from SAP/Litmos!
- KarlMuller
  Community Member
  3 years ago
  What happens to a PDF is determined by the browser settings that could be different from device to device.
  
  See screenshots below for Chrome, Edge and FF.
  
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  - CampbellDownie-
    Community Member
    3 years ago
    Hi Karl,
    
    Thanks for your reply, I was wondering if it was something along these lines... however it still doesn't behave as expected even when I change my browser settings.
    
    When I changed the browser settings to 'Download PDFs' rather than 'Open in Chrome' it presents this screen below, still taking users away from the Rise SCORM and they get stuck on this screen. They are unable to continue in Rise unless they hit the back button on their browser (not overly obvious but people have stumbled across this workaround), or they can select 'Exit' on the LItmos bar. This is not ideal as it returns them to the main Litmos course page, rather than the SCORM module. In either browser settings for PDF downloads there is the same issue from the user end where they are 'stuck' within the Litmos LMS, they lose their Rise module and can only return to the main course landing page in Litmos.
    
    SAP/Litmos has come back with that this is a Rise configuration, however I've never had issues like this when using Rise with other LMS's such as Totara. I have also tested my scorm in SCORMCloud and it operates in the method of downloading and opening in a new tab without losing the Rise module.