Forum Discussion
Photo Download Error
I'm working in Storyline and it seems that many of the photos are unavailable for download. When I click on the photo I get the following error message:
"The selected illustrations were not downlo...
Hi Catherine,
I'm sorry to hear you've been struggling with this for weeks, but I'm glad you reached out! I'm happy to help.
When searching for Content Library are you seeing an <!> icon or is it that they won't download and appear in your project? I'd look at ensuring that you've gone through the steps to enable the network endpoints and ports listed here.
If you've done that, and you're still running into trouble, it'll be best to work directly with our Support Engineers so that we can troubleshoot this directly with you. Click here to open up a support case with our team.
