Player Changes Not Saving

Question

Any changes I make in the Player (selecting Menu, adding a Logo, changing colors) are not saving when click OK and exit out.&nbsp; &nbsp;I also found out my audio attachments are not being saved either (after updating 20 slides).&nbsp; I'm making the changes in Presenter 360 version 827.25041.0. I've been an Articulate user for over 3 years and have successfully created hundreds of presentations without running into these issues.&nbsp; Since experiencing this issue, I've reinstalled on numerous occasions, even going back to an older release, but did not solve the issue.&nbsp; &nbsp;Any assistance would be greatly appreciated.&nbsp;

beccalevan · Answer

Hi Jack, and welcome to E-learning Heroes! ⭐️
Sorry to hear you're facing this, and&nbsp;we're happy to help out!

Any chance you're working from a network or external drive?&nbsp;Those are known to cause trouble, so we always recommend working from your local C: drive.

If you're already working locally&nbsp;and can share your file, I'd&nbsp;recommend&nbsp;connecting with one of our support engineers here to help investigate as a next step!

victoriacentci · Answer

Becca Levan

Hi Jack, and welcome to E-learning Heroes! ⭐️
Sorry to hear you're facing this, and&nbsp;we're happy to help out!

Any chance you're working from a network or external drive?&nbsp;Those are known to cause trouble, so we always recommend working from your local C: drive.

If you're already working locally&nbsp;and can share your file, I'd&nbsp;recommend&nbsp;connecting with one of our support engineers here to help investigate as a next step!
I always work with the C drive. This minimizes the errors I have to encounter.

eunawalter · Answer

You might use this link, in my opinion.
https://community.articulate.com/discussions/articulate-presenter/articulate-presenter-slide-duration-for-slides-without-audio/electron dash

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