Forum Discussion
Poor image quality when uploading an image with Rise
Hello,
I created and saved-for-web a .png image in Photoshop. When I uploaded it with Rise (as a centered image in my blocks-lesson), it converted it with poor quality. Is it possible to avoid those artifacts? Looks not so good when a course is viewed on PC screen.
Thank you!
Hi everyone!
Do you have an image that looks blurry in Rise 360? We've designed a workaround to keep your images looking crystal clear.
If you'd like an image to keep its specific file format and not undergo compression, you can opt-out of image optimization on a case-by-case basis. Add _NOPROCESS_ to the name of your image file. It'll upload and display exactly as you saved it. Keep in mind that the 5GB file size limit still applies, and you could see an increase in your output file size.
249 Replies
HEllo there,
I know this issue hasn't been resolved but I was hoping you could provide guidance around the use of large and small images.
1. For large images that are being pixelated see example 'homepage'.
For smaller images see example 'finding an employee'.
With the smaller images I've added white space to make it bigger and hopefully reduce the amount of pixelation. It's still not accepted by my reviewers.
I don't know what to do about the large one.
2. There is another thread where somebody suggests using TIFF. The issue is that doesn't work in labelled graphics. Any news about TIFF formats being accepted for labelled graphics?
(thread here https://community.articulate.com/discussions/rise-360/rise-making-image-pixellated#reply-543325)
IF the only solution is to add a storyline block, could you please advise what's the best way to do this?I am posting this again in complete frustration, maybe it will somehow shift the priorities of dealing with this issue: Rise DESTROYS the images, no matter how high resolution is in the original one, and in which format - png gif or jpg - you upload it.
This is a fragment of the centered image, which is large enough as origin, is scaled down when embedded, and when you click on it - it shows the full size.
You can see that the original image is just large enough to avoid this horrible soapy look that Rise gives to our images. Please PLEASE stop applying any kind of "improving" algorithms on our images, just keep them as they are! It looks unprofessional! PLEASE excalate this for the debug.
Many thanks in advance.
P.S. all best practices followed. It has been more than a year that nothing has changed.Hi Irina,
Expect a reply along the lines of 'we're sorry you're having this issue, our team are aware of it and we'll get back to you when we have an update'.
12 months after you raised this as an issue, there is not a single update. I think it's fair to say that the Articulate team have no intention of fixing this issue at all! :(
Alex
I have to reiterate the concern here. I have hundreds of users using our courses and frankly this is an embarrassing bug that affects one of the fundamental features of the platform.
Things like chart blocks and quick add blocks are neat features, but I don't understand how fixing poor image quality could take a backseat to trivial new features (in comparison) like those.
Joe, exactly. It is embarassing indeed. Next to the wonderful other features, great usability, intuitive use, and all the features I value so much in Articulate - this awful bug is so basic and fundamental, upon which it is hard to convince our peers and learners to appreciate the product.
It is like talking to a great, smart, inspiring businessman but without a front tooth :(
Hey Alex,
This would be very sad. If this is the situation then at least we should be informed about that too, and take it into consideration.
...and we have to pay for this service too. After all, its not like articulate 360 is free either is it!
Time to bang the drum here for the great articulate support we all usually get here. Sure the staff getting to reply to all these frustrated posts isn't the one to but gets all the blame.
Thank you guys for that, hang in there and keep up the good work.
RolandPS: out of curiosity. As the tool has this severe graphics bug, I would expect a partial payback of the hefty annual fee that is with appr. $1300 p.a. (here in Switzerland) expensive but worth the price if everything works. I think a failure to ensure a crucial feature like this, would well justify a compensation. Is that in discussion with you guys?
Hi everyone. I want to provide an update on this issue.
We’re so sorry that images in Rise 360 don’t look the way you’d like them to. We prioritize all of our work on new features and fixes based on what will have the greatest impact on our users, and we’ve found that most folks are pleased with how their images look.
We’re planning to determine ways we can help you finetune your images, and this work is in our development queue. I can’t provide an ETA right now, but we’ll keep you updated.
Dear Justin,
Thank you for the update - but excuse me, who are those "most folks"?
We have never seen any user interview conducted within Articulate to rate the product. So I am not sure which audience counts for you as an impactful.
I see here numerous people suffering from Storyline and Rise image quality. Our company has thousands of employees and we develop blurry content for them -- is it not enough people complaining?
Greatest impact on user is a fundamental performance first, and how can you be sure that other users, who do not take their nerves and energy to make that point here, are really happy with the images?
Articulate 360 is indeed a great product, and the contrast of poor, destroying, awful images just makes it ridiculous - having sleek responsive design with the quality of images that even silliest website does not allow itself to have today. We do not want the fancy algorithms intervening with our work! This SHOULD BE THE HIGHEST PRIORITY, and again since we have never been asked to contribute to the opinion of the "most folks" - I hope that this thread provides enough position with this regards! This is offensive to leave us helpless here.I totally agree with Irina. Well said Irina! We pay money for high quality vector images and they are completely destroyed in Rise. From the perspective of our clients, this makes US look bad, not Articulate. Converting PNGs to JPG is not acceptable. If I upload a PNG, that's because I need a PNG. If I would want a JPG, I would convert it myself.
Curious how you determined that "most folks" are fine with image quality.
any solutions?
I have the same issue.Boss: "We have had a few complaints about a problem with our e-learning product"
Me: "But most folks say it fine!"
Boss "Oh cool, right then what's next on the agenda?"
That's a conversation I can never imagine happening.
I think this problem occurs because Articulate always had "everyone" as their demographic for using their products, which meant that non-technical/professional people could pop a 8mb 300 dpi picture in their course when it should be cropped, reduced to 72 dpi and be around the 200kb mark etc!
The nice folks at articulate thought let's make life easy and automatically compress pics for these people.... but actually its us as professionals that are using their products and complaining about what should be a given - quality!
Surely they can just introduce a button in the system/settings which turns this on or off?
Wow....I logged in to ask this question and see that there really hasn't been a fix for this yet? 2 years later? :(
Now reading the comments in more detail. I do have to agree with Irinia...that " most folks are pleased with how their images look." comment. I used to work in IT/Web Dev after college and that was an excuse given to people to brush off their concerns. IT/Web Dev knew it was an issue, but didn't have the resources to allocate to fix the problem. So they just ignored the issue or there wasn't enough complaints to justify any fixing it anytime soon.
I, as well, don't care for the image quality in my course. While the pictures are there, they are grainy and not as crisp as they really should be.
