Forum Discussion
Poor Video Resolution in Rise
I'm experiencing some poor video resolution in Rise. Original video files have much better resolution than when they're played back in Rise. What frame sizes correspond to the small, medium, and fu...
Hi folks! We have a new, helpful tip for maintaining high resolution video quality in your lessons:
If you'd like a video to keep its specific file format and not undergo compression, you can opt-out of image optimization on a case-by-case basis. Just add
_NOPROCESS_to the name of your video file. It'll upload and display exactly as you saved it.* Keep in mind, using this method bypasses transcoding and compression, so learners may encounter issues with playback across different devices. File size limits still apply.
For more media best practices, check out this article!
I invested a few hours to give Rise 360 a try and unfortunately I have to come to this post... Same problem. I download 1080p mP4, and the result is 720p or less. Ugly result.
It says somewhere "Rise automatically compresses videos WITHOUT LOSS OF QUALITY". ---> 100% FALSE.
Please just add a "NO COMPRESSION - Option Button". Then we'll be done with this "Non-Optional Buggy Mandatory Compression System".
If not, explain us why you don't do it.
Hi Jean! I'm sorry to hear that you are encountering issues with the quality of your uploaded videos. Have you tried the recommendations in this article regarding our best practices for videos in Rise?
You may also share your video file(s) with us by submitting a case here so that we can take a closer look.
