Forum Discussion

sophiajanee's avatar
sophiajanee
Community Member
8 months ago

Pop- up window too large

Hello, when I press the publish button, the publishing window that pops up is too large and I can't actually press the button (see image). I cannot resize the window by dragging the corners. Please advise!

Articulate 360
storyline 360

9 Replies

  • SamHill's avatar
    SamHill
    Super Hero
    8 months ago

    I'm afraid this window isn't resizable and so I'm not sure there is a solution for you, other than rotating your display to portrait.

    Just in case you are stuck and cannot publish though, the publish button is available using the TAB key to navigate the publish settings. It is available two TAB key strokes after the Publish: option.

     

    • MorrisonsLearni's avatar
      MorrisonsLearni
      Community Member
      3 months ago

      I have the same issue, which has never happened before. This is unhelpful

      • SamHill's avatar
        SamHill
        Super Hero
        3 months ago

        MorrisonsLearni​ I think JudyNollet​ posted a link to a post with the same/similar issue that has been helpful to some users. If you are having further issues, you should contact support or post further details of your issue so somebody might help you.

        It's not really helpful to post that something isn't helpful without giving more details about your issue. we are predominantly volunteers on these community forums (unless it says staff) providing (sometimes helpful) help :)

  • CrystalSantiago's avatar
    CrystalSantiago
    Community Member
    20 days ago

    Did anyone on this thread open a ticket with Articulate support? If so - would you mind sending me case numbers? I am compiling all of our articles and tickets for "Senior Customer Support Engineer" Cleober Sinues. This person keeps going in circles blaming my computer when it is clear that we all have different make/model PCs and it isn't just happening to me. I can tell by several different article dates this has been happening roughly 11 months. Interacting with this Storyline engineer is evidence they have not been moving toward fixing this issue. Please send me case numbers if you have them :) 

    • StevenBenassi's avatar
      StevenBenassi
      Staff
      20 days ago

      Hi CrystalSantiago​!

      Thanks for reaching out!

      I completely understand how frustrating it can feel when an issue takes longer than expected to resolve. I'm sorry for the trouble you've encountered so far. I see that your support case has been escalated to my colleague Victor, who is a senior support engineer. It looks like he just connected with you via e-mail to discuss next steps. Please know that we're committed to finding the right solution for you.

      Thank you for your patience. We're here to help and we'll keep working with you until this is resolved!