Forum Discussion
Popups launched via 360 degree image crashing
Hello CurtisKrone! I haven't seen this behavior before, so it would be helpful to see your project file. Do you mind attaching the .story file to this discussion or privately in a support case? While we test your file, you might consider trying to import the file into a new project to see if it helps.
LaurenConnellyPlease clarify what you mean by "importing the file into a new project." My project is over 2 gigs and it's fairly involved so it's not something that can be "imported" easily.
- KellyAuner3 hours agoStaff
Hi CurtisKrone,
Happy to jump in!
Here's how to import your slides into a new Storyline project:
- Open a new Storyline project, then go to the File tab on the ribbon, scroll to Import, and click Storyline
- Browse to the Storyline file you want to import and click Open
- Storyline will display thumbnail images for all slides in the project file, divided into scenes. Select the slides you want to import
- By default, all slides will be imported unless you choose otherwise. You can tell which slides are selected by their blue outline
- Use the Insert into scene drop-down list at the bottom of the window to choose where the imported slides should appear in your course
- The default option, Same as imported project, creates a new scene for each scene you import and names each scene with the same name it has in the original project
- Click Import to complete the process
Please let us know if that does the trick or if you need help attaching your file!
- CurtisKrone3 hours agoCommunity Member
Thanks for the info. I reinstalled the latest version and did an import. Unfortunately, nothing changed and it still crashed after a few selections.
I then reinstalled the July 30th version and it doesn't crash. However, it doesn't return to the marker locations and goes to a random spot instead...but I'll take that over it crashing.