Forum Discussion

SafeTeamAcademy's avatar
SafeTeamAcademy
Community Member
5 days ago

Potential bug: feedback layers disappear after course completion (marked as completed/passed)

Potential bug: feedback layers disappear in a lightbox after the course is marked as completed/passed Hello, I think I may have identified a potential issue in Storyline related to the display of...
Articulate 360
General E-Learning
Review 360
storyline 360
StevenBenassi's avatar
StevenBenassi
Staff
1 day ago

Hi SafeTeamAcademy​,

Thank you for flagging this.

I'm not seeing any recent reports of this specific behavior. Given how many moving parts are involved, it would be most helpful to see a copy of the affected .story file. Do you mind sharing that here in the discussion or through a support case?

As a troubleshooting step, have you tried downgrading your Storyline installation to an earlier version to see if the behavior persists?

Looking forward to hearing from you.

  • SafeTeamAcademy's avatar
    SafeTeamAcademy
    Community Member
    15 hours ago

    Hi StevenBenassi​,

    Thank you for your reply.

    Unfortunately, our original .story project files are strictly confidential, so I won’t be able to share the actual project here in the discussion.

    However, I can submit a support ticket and provide:

    • a screen recording demonstrating the exact behavior and the steps needed to reproduce it;
    • a simplified .story sample file reproducing the same setup and issue, but without any of our confidential content, such as our videos, actual questions, course content, etc.

    That should hopefully make it possible for your team to reproduce and investigate the behavior while keeping our project materials confidential.

    I’ll prepare those elements and send them through the support ticket.

    Thank you again for your help.