Forum Discussion

MichelToyos-c2c's avatar
MichelToyos-c2c
Community Member
8 months ago

Problem completing courses

Hi: I have a problem with some users with courses in moodle. In general all the users have close fine. cmi.core.exit -  cmi.core.lesson_status - completed But, a few percent of user when fi...
Articulate 360
StevenBenassi's avatar
StevenBenassi
Staff
8 months ago

Hi MichelToyos-c2c​!

Sorry to hear course completion isn't being reported accurately by Moodle LMS!

Is this a course you've built in Rise 360, or Storyline? Also, have you had a chance to test the published output in an LMS test environment like SCORM Cloud? Doing so can help pinpoint if this behavior is related to the course, or the LMS itself. If the same behavior cannot be reproduced in SCORM Cloud, I suggest connecting with your LMS administrator to see if something else could be getting in the way within Moodle.

However, if the same issue can be replicated in SCORM Cloud, please connect with our team through a support case.

They'd be happy to continue troubleshooting with you!

  • MichelToyos-c2c's avatar
    MichelToyos-c2c
    Community Member
    8 months ago

    Thank you StevenBanassi. I can't reproduced, it happend with some students and I saw in logs in moodle that this students access with Articulate.
    We tried with Android but we couldt reproduced it. It happend with more or less 10% of our students.
    We access with their users and inmediatly is completed. (It indicates that is something with their operating system, navegator...)
    They are Storyline projects