Forum Discussion
Problem in connecting articulate 360
I was trying to sign in to articulate 360 app, a message appears saying that: "There is a problem connecting articulate 360. please check internet connection and try again"
The problem is the computer is connected, and there is no problem with internet connection.
Thanks,
Hi GL, thanks for reaching out. Are you on a trial of Articulate 360?
Let's start by following the troubleshooting steps in this article. Let me know if that helps, or if we need to keep digging!
Hi, yes I noticed that I was having the same issue. Internet connected but nothing. It seems to be causing some sort of proxy issue. I just started to troubleshoot but frankly do not have the time right now to deal with it. Probably some sort of licensing or startup app taking over my network settings. Anyway, it would be nice to get this up and running smoothly. Have your startup delayed or not until internet/network settings are stable. The app probable assumes that a network connection is already present on startup but not the case with stacks of drivers/complex wireless networks, and registration/connection verification with wireless such as Xfinity/Comcast. Bye.
Hi Jay,
Really sorry you're hitting this error message! If you'd like some more help getting up and running with Articulate 360, reach out to our team here. Our Support Engineers will request some information about your set-up to try and help you sort this out.
This issue is occurring for me this morning. I have restarted the laptop, etc. I AM connected to the internet (otherwise, how would I send this message? LOL). What should I do to resolve this? I have a quick project that needs to be completed today.
Hi Heather,
Is this a new message for you today, or have you run into it before?
I'd start by checking the list of network endpoints and ports listed here and enabling those required to run Articulate 360.
If you're still seeing this error, let me know if you're seeing it on the 360 web, in the desktop app or when attempting to use Storyline.
Hello, Thank you for the reply. This is a new message. I have not had issues connecting before and I have internet connectivity.
Here is the error message at the top of the login:
[cid:image001.png@01D44070.E9109580]
Heather Meert
Senior Trainer, Human Resources Information Systems
[http://intranet/groups/Communications/Resources/Logos/Centene%20Logos/
Hi Heather,
It looks like you responded via email, and as such any attachments you shared won't go through. Can you upload that image by clicking here and using the Add Attachment button?
Also, were you able to check those network endpoints and ports to see if anything changed within your IT setup?
Hello,
Thank you for the follow up! Our IT team was able to fix the issue today. I shared with them the info you had provided. I am not sure what the issue was, but I'm happy it's fixed now! Happy Friday!
Heather Meert
Senior Trainer, Human Resources Information Systems
[http://intranet/groups/Communications/Resources/Logos/Centene%20Logos/
Happy Friday, indeed! Thanks for that update, Heather and I'm glad your IT was able to fix it with that info. Now go enjoy your weekend! ☀️
Hi, I am encountering the same issue and haven't been able to log in
Hi Abigail,
Are you seeing a particular error message or it's just spinning? Have you already had your IT team look at enabling the network endpoints and ports listed here? If so, and you're still stuck, I'd like to have you work directly with our Support Team so that they can look at the specifics of your account.
You can start a case here to connect with them!
Hi,
I am having the same issue. My IT guys are looking into the Network endpoints and ports.
