Problem in connecting articulate 360

Hi Johnny,

Keep us posted if you're still running into trouble after going through the network endpoints, and you'll want to connect with our Support Team next! They'll be able to dig into more specifics of your environment. One other thing to check, is that you're on the latest update of Storyline 360, build 33.20697.0. 

Hi Johnny! 

I see that you are working with Richard, one of our Support Engineers! It looks like Richard will need your file to determine the next steps. Be sure to continue the conversation in the case so that we can get to the root of the issue! 

Hi,

I have had this problem dozens of times in the last year. Really frustrating, it is so unstable from one day to the next.

Last time it took over six weeks to get a fix. I still can't access the Content Library after a year having a paid licence either and the engineers at Articulate have been unable to help with any of these issues for me so far.

Good luck!

Liam

Hi Liam,

Thanks for following up, and I'm really sorry you're still experiencing this frustrating roadblock! I see where you've connected with my teammate, Robert, and he reached back out with some additional questions and suggestions.

Since you still see these issues, I'm going to escalate your case and see if we can pick up where we left off. Be on the lookout for a reply soon to get this sorted out!

I am getting this error message as well. There is no error code, when I try to open the content library I am getting the message. "We are unable to connect to Articulate 360. Please check your connection and try again.

Hello Lesley and welcome to E-Learning Heroes. 😊

Thank you for reaching out and sharing what you are experiencing.

There are some network endpoints that should be enabled for Articulate 360 to work properly. Here is the documentation that you can share with your IT Team:

Articulate 360 Network Endpoints

This is happening to me, too. For the second time. Very frustrating. I want, no need, to spend my time creating content, not wrestling with my tools.

Everything else works fine on my computer. Only issue is Articulate not being able to call home.

Hi Eric,

I've opened a support case on your behalf to work directly with one of our Senior Technical Support Engineers and I can see that Tyler has already reached out. 

Hi,

We had this problem too over the past year so many times with several users. Support tickets raised but never resolved by Articulate. No engineer could help - not that there was much help I have to say: lots of silly suggestions about settings on my laptop but none that helped even remotely. Our IT says it's Articulate and I'm inclined to agree having searched on the internet and viewed so many similar problems with other customers.

I love this software but I would not recommend it to anyone due to lack of support or access to the content library and also the frequent updates to the software which seemed to come at the worst time and block my workflow until I went back to my office to perform them because the updates apparently couldn't be done from home as the Articulate connection timed-out every time for all of us.

It might be just my perception but I felt that Articulate's default position seemed to assume the customer is at fault and I've never come across this before in a business. What ever happened to plug and play?

Anyway my year's subscription is about to expire having never had the issue resolved so I thought I'd reply to you and bid you good luck - all they send me are reminders that my useless licence is about to expire...

Liam

Hi Johnny,

I don’t believe anyone’s hacked your account, but you are receiving replies from our E-Learning Heroes community forum! Anytime you post in a discussion, you get automatically subscribed, but you’re more than welcome to unsubscribe by selecting the option at the top of the page!

Hi Liam,

I’m sorry to hear you’re still running into issues accessing the Content Library, and that you haven’t felt supported in working through this roadblock! I see where you’ve connected and worked with Tyler, one of our Senior Technical Support Engineers in the past, and it seems his last request to find out more details went unanswered.

I’m happy to have him reach back out and continue the conversation to get to the root of the issue and get this figured out!