Forum Discussion

RhonaMiller's avatar
RhonaMiller
Community Member
4 years ago

Problem Opening My Articulate 360 Desktop App

Getting this message (see attached) when I try to open the Articulate 360 Desktop App. I'm already signed in. 

storyline 360
  • LeslieMcKerchie's avatar
    LeslieMcKerchie
    Staff
    4 years ago

    Hi Rhona,

    Thanks for reaching out and sharing what you are experiencing.

    The Articulate 360 desktop app uses your default web browser to sign in to align with the latest security best practices. I'd be happy to help you get back up and running.

    First, can I have you close the Articulate 360 desktop app (click on the red X and then head over to the system tray. There, right-click on the Articulate logo and select Quit).

    Here's a quick video

    After that, please restart the machine and then try signing in again.

    Also, this article describes the reasons why signing in could fail and how to solve them. 

    Let me know if you see any improvements from there!

Related Content