Forum Discussion
Problem with audio player on Rise 360
Hi, I have a problem with the audio files on Rise 360. Sometimes the player doesn't work properly. It happens randomly and on different browsers. The player does not indicate the duration of the au...
I'm having a similar problem with an audio file in Rise 360. The audio file and transcript work fine within Rise, but when the SCORM file is published to our LMS the audio file disappears, as does the transcript.
The length of the clip is 1 min 11 secs, so not particularly lengthy. I raised this as a case yesterday (case number 03658301) and the person dealing with it came back and said they had no issues.
I've raised the query with our LMS provider and they got the clip to work, but then when they went back into it, it had disappeared and they suggested I needed to check the settings in Articulate - but there aren't any settings that can be changed. I have other audio clips in different lessons and they appear to be fine.
I have deleted the audio clip in Rise and re-uploaded it, along with the transcript again, but no change.
I am getting ready to launch the lesson, within a wider group of lessons, and need to resolve this plus another issue before that can be done.
Elaine
Hi Elaine!
I suggest troubleshooting your file in SCORM Cloud to check for the same behavior. SCORM Cloud is a free industry-standard testing engine that supports AICC, SCORM, Tin Can API (xAPI), and cmi5 content.
This tutorial demonstrates how to use SCORM Cloud with Articulate content.
If your course works properly in SCORM Cloud but not in your LMS, kindly share your SCORM Cloud findings with your LMS provider to troubleshoot the issue.
If the course encounters the same issues in SCORM Cloud, open a case with us here so that we can investigate.
