Forum Discussion

GregoryNovaro's avatar
GregoryNovaro
Community Member
2 months ago

Problem with video player play pause button on mobile phone

Dear Experts,

We are facing an issue with the play/pause button of the video player on mobile phone. When clicking the button, we have the grey effect but no action on the video, only the click in any other part of the video works properly.

Could you check it to include a solution in our next update?

Best regards.

storyline 360
  • EricSantos's avatar
    EricSantos
    Staff
    2 months ago

    Hi Gregory,

    Sorry to hear about the issue with the Play/Pause button in your Storyline course. I see that you've also reached out to us via a support case, and my colleague Mick has requested additional information, including the Storyline project file.

    You're in good hands working one-on-one with him. We'll continue the conversation in your support case, but I'm happy to assist further as needed.

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