Forum Discussion
Problem with white bars when inserting storyline block in rise.
Hi,
Trying out Rise. It's great. I added a storyline block with the standard 4x3 dimensions and then a custom 800 x 570 and everytime I preview I see white bar top and bottom. I have the Menus & Controls set to off. Modern Player Style. I tried making the background transparent and then matching it with the color of the block. Nothing seems to work.
Thanks
46 Replies
Hey Russell,
Happy to hear you're checking out Rise! What is the background color of the Storyline block? Is it something other than white?
Also, do you see a difference when switching the Storyline Width to Medium or Full Width?
Hi Alyssa.
The storyline block color was a light beige. I didn't see any change when switching between widths. I did change the background to white so the bars don't show but this limits the background color I can use. Hope that makes sense.
Hi Russell,
Could you share a link to your Rise course so that we could take a look? Perhaps it's another block above or below your Storyline block that is adding the white padding?
Did you ever find a resolution to this? I'm having the same issue, with the white blocks directly above and below the slide, as if they're connected.
Hi Jenny. Are you seeing a white border around the slide, as in, between the slide and the player in the Storyline interaction?
Or can you tell if the white is happening around the entire Storyline interaction (outside of player) in Rise? Do you use a custom background color for the Storyline block in Rise?
We are working on an issue with white backgrounds showing up, so I want to be sure to get a proper understanding of what you're seeing. If you can attach a screenshot, that would be great, too. Thanks!
Hi Crystal,
I'm attaching a picture for you to see...My intent is to have the thin blue square be the end of what is being imported with a grey background from Rise.
Really appreciate the screenshot, Jenny!
What you're seeing matches the bug Crystal mentioned where slides show a white border between the slide and the player. A current workaround for this is to use a white slide background and a white Storyline block background–fingers crossed that can work in the meantime!
I'm sure this has been frustrating, as the goal is to produce high-quality work, and the white border you're seeing is keeping you from achieving that. We're working on ways to solve this issue, and I promise to keep you in the loop with any updates!
Hi Crystal,
I'm wondering if part of the issue is with Storyline. The background shows that it is white (#FFFFFF), but in truth it looks off-white, even in comparison to blank slides on Storyline. If that could be fixed, then the background in Rise could at least be changed to a different color. Of course, this would only work if your Storyline content is on a white background! Looking forward to when this is fixed!
Also am interested in hearing about a fix for this.
Hi Rajan,
Thanks for reaching out!
I don’t currently have any updates, but you are now subscribed to this conversation which means as we share updates here, you’ll automatically be notified.
Even with a white background, this happens (and I'm not using a Frame around the SL embedded screen. I'd like to know if there's a resolution for it by changing any settings in SL.
UPDATE: I found a weird workaround - instead of choosing a white background, I chose a gradient background from white to white and it now matches the white of the bars. This won't fix one with a border, but it looks better for full white.UPDATE 2: After making an edit and republishing my weird workaround stopping working. Maybe I like white bars...
Hi Alexis!
It sounds like you're using a white slide background, and a white Rise 360 block background. Is that right?
can you share a screenshot of what you're seeing so we can get a better idea? I'll be standing by!
