Forum Discussion
Problems with sliders since updating ipad
I have just updated my ipad to the new ios version and have discovered my slider interactions in Storyline 3 are not working. They won't allow the user to drag the object on the slider up or down anymore whereas before they were working perfectly.
Has anyone else had this issue?
They work fine in the Chrome browser on my ipad but not in Safari.
Thanks.
35 Replies
Thanks Eric. Desperately need a fix! Fingers crossed one will come soon :)
So I just had someone test here on their iPad and the conclusion seems to be that publishes with my most updated version of SL3 on (matching drag and drop) quiz questions is that they work on the iPad. Previous publishes (which we have hundreds of) do not.
As of now I have yet to 100% confirm that this is accurate, but if it is, 2 things...
1) Thank you for the fix.
2) Is there any way that I can find out where in the output code this change is relayed, so that I can go in somehow and retroactively fix all of our previous publishes through any sort of a text update in the publish files?
Ultimately I would rather not have to spend weeks republishing my old courses.
Thanks.
Greetings, Eric and Susan!
To help you both plan properly: We're continuing to support Storyline 3 with bug fixes periodically. Our process for updating Storyline 3 is different than it is for Storyline 360, so they won't be in sync. We do occasionally release fixes between updates, but that can introduce risks, so we undertake that only in limited circumstances.
I'll update our team on how this bug is impacting your work and share all updates here!
Regarding a possible fix: I created a sample slider file in Storyline 3 (Update 8) and then published it, where the slider remains inactive in Safari using an iPad Pro, iOS 13. Here's the link to my published output!
Let me know how the link works on your tester's device. Also, could I grab the specs of their iPad (iPad model, iOS version)?
Excited to dig deeper!
Hi Katie, thanks for your reply. Are there any more updates on when this might be fixed?
In terms of specs my device is an ipad pro and ios version is 13.3.1
Hi Susan,
Thank you for providing those details! I'll be sure to update our report with that information. I do see that our team is continuing to investigate the issue for Storyline 3. We're careful about testing new updates to make sure we don't put other features at risk, and I don't want to commit to a timeline before we have a fix finalized.
You're in the right place, and we'll be sure to provide an update as soon as we can!
Hello
I am also having the issue with sliders not working on ipads. Is there a fix yet?
Many thanks
Amanda
Hi Amanda,
Thank you for letting us know!
Our team is still looking into the issue for Storyline 3. I am adding your request to our report as our team continues to work on this. We'll be sure to provide an update as soon as we have more details to share!
Hope it's soon for a fix. I realised I posted this six months ago :)
Hello, I originally posted this 8 months ago and while there is a fix for users of 360, there still hasn't been an update for Storyline 3. Is there any movement on this problem? Thank you.
Hi Everyone,
We just released Update 10 for Storyline 3 and included a fix where users were unable to drag sliders in Safari on iPad OS 13. Click here for details.To update, follow the steps in this article below to install the latest version!Please let us know if you have any questions, either here or by reaching out to our Support Engineers directly.Great news Ren.
I do want to follow-up here with a question on if there is any possible way to update our old code to bring this change about in existing output without having to re-publish (in our case) over 100 different files?
thanks
Hi Eric!
Changing the code is unsupported so we recommend republishing. If anyone has changed the code, I hope they'll pop in to offer advice!
Hi Ren, I have installed the latest version of Storyline 360 and I am having issues on the iPad (Safari) with the slider - not being able to drag/slide at all. I am using the storyline block within Rise. I have other storyline blocks in the same Rise module however these use the knob option and they all work ok. Any further suggestions? cheers Gerry
Hi Ren, after some more investigation I have found a work around. I have deleted the 'Hover' state from the slider and the slider is now dragging as it should do. I also tried the original SL (with the hover state) in the latest version of Chrome for the iPad and it didn't work there either. Cheers Gerry
Hello, delighted to hear there is an update and sliders will now work. I just have a question regarding Javascript and the update.
I'm using javascript to create random numbers in a lot of my Storyline 3 presentations (the one found at the bottom of this page: https://articulate.com/support/article/Storyline-3-JavaScript-Best-Practices-and-Examples) - plus I'm also using the elearning brothers javascript tutorial to make leaderboards too. Will these still work in the new update as I see the release notes for the update say that jQuery has been removed. I'm not technical so not sure what this means exactly. Thanks.
Published course from SL2 and sliders work on tablet with mobile viewer, but cannot be dragged in either Chrome or Edge browser - I get the hand icon when hover over the slider but cannot move them. I cannot republish course so any ideas how to fix this?
http://canadamakes.ca/designguide/story_html5.html
It's in the evaluation section
I have seen this in SL2 and Chrome (is it chromium version of edge?).
The only fix I have seen is to publish as SL3 or 360
Thanks Phil
Right now I don't have access to SL3 or 360 as I wrote this when I worked for a different company. I'm with University of Waterloo now (Canada) and maybe I will have access eventually if I can make the case. It was a big piece of work, and I'm rusty (in my Articulate skills) now!
