Forum Discussion

SuzanneOMalley-'s avatar
SuzanneOMalley-
Community Member
2 years ago

Project preview not working

I keep trying to preview my project and I just get an error message. " We're sorry, something went wrong with Articulate Storyline and it might close." I've been having similar problems for a couple of days, where I'd get an error message, close the window, and try again & then have the ability to preview a slide or sceen. Now I am unable to preview anything regardless the number of attempts.  I ran an update a few days ago. Is this related to the update or something else?? 

storyline 360
  • SandeepGadam's avatar
    SandeepGadam
    Community Member
    2 years ago

    Hi there, try uninstalling, reboot your PC and then install the storyline software. See if you're able to overcome this issue.

  • SarahEckert-13b's avatar
    SarahEckert-13b
    Community Member
    2 years ago

    I am having the same issue. I followed your suggestions but it is still happening. 

  • JohnMorgan-c50c's avatar
    JohnMorgan-c50c
    Former Staff
    2 years ago

    Hi Suzanne and Sarah,

    I'm so sorry you are having an issue with Storyline crashing! I understand how frustrating this can be. This would definitely qualify as erratic behavior. Here's an article on how to fix unexpected or erratic behavior.

    If the problem continues, please open a support case with our support engineers. They would love to help you through this issue!

    I hope this helps out!

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