Publishing course to video - quality issue

Question

I have published a course to video using the highest quality settings possible. However, the video output is not very clear and there is a grey shadow towards the bottom of the screen throughout the video. See attachment.
Does anyone have any idea why this might be happening and tips to improve the quality.
Thanks good folks
Sue

beccalevan · Answer

Hello Sue!
I do not see that an attachment came through, but no worries, I'm happy to look into the quality with you! You&nbsp;probably spotted this article already, but here are our&nbsp;recommendations&nbsp;on&nbsp;how to&nbsp;unlock the highest quality media in your Storyline courses!
If everything checks out there,&nbsp;is it possible to&nbsp;share your&nbsp;.story file with us&nbsp;for testing? We'll take a&nbsp;closer look and share our findings with you!

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