Forum Discussion

TimBiery-83d595's avatar
TimBiery-83d595
Community Member
2 years ago

Publishing to Video

Hello. I have a project where we have integrated videos on a couple of slides. At specific cue points on each video, I have a layer open (which pauses the video) that places a caption over the paused video for about 5 seconds and then the layer closes and resumes the base video until the next cue point. In theory it works great. Actually it works when previewing it. However, when I publish it as a video (mpeg4), the timing gets messed up and the captions don't appear at the correct times. It's weird it previews fine, but when publishing it messes it up. Any suggestions what might be causing this?

storyline 360
  • JoseTansengco's avatar
    JoseTansengco
    Staff
    2 years ago

    Hi Tim, 

    Happy to help!

    I'd like to take a look at your project file to see if I'll be able to replicate the behavior on my end. Would you be willing to share a copy of your project file here or in private by opening a support case for testing? We'll delete it when we're done!

  • LucianaPiazza's avatar
    LucianaPiazza
    Staff
    2 years ago

    Hi Tim,

    Thanks so much for sharing your .story file with us! I was able to replicate this behavior on my end when experimenting with various slide dimensions in the publish window. I have opened a support case on your behalf so that our talented Support Engineer Staff can take a closer look at this for you. You're in great hands!

    We'll continue the conversation over in your case via email! Thanks for your patience, and have a great day! ✨

  • EllenSlavitz-1f's avatar
    EllenSlavitz-1f
    Community Member
    5 months ago

    I am also having trouble publishing to video. My SL file has only 3 slides but two have several screencasts and an audio track. The first time I tried to publish to video, it worked, but now it's freezing on "Adding audio track."  

    • EricSantos's avatar
      EricSantos
      Staff
      5 months ago

      Hi Ellen,

      Thanks for sharing your project's setup. I'm happy to help! It was smart of you to note the process where the publishing freezes. To help rule out an issue with the audio file, can you try removing it and publishing the project again? It may have been corrupted from the first time you published the course successfully.

      If the issue persists, we'd be happy to help investigate further. Can you share your Storyline file with us with the screencasts and audio? You may also share it privately by sending it along in a support case. We'll delete it when we're done testing.

      • EllenSlavitz-1f's avatar
        EllenSlavitz-1f
        Community Member
        5 months ago

        I tried removing the longer audio tracks (there are also a couple of short
        music tracks that we have on other videos that have never been a problem).
        No improvement - still freezes at "Adding audio track." And when it
        freezes, I can't cancel the publish - I have to End Task!

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