Forum Discussion
Question field not updating in banks
Hello
I've created a series of question banks in Rise and have added a number of questions to each. I've duplicated previous questions and removed the question text and added new text in the question field.
The questions are not saving they are reverting back to the deleted text. I've updated the software and also deleted questions and added new questions. This has been going on for a few days now and I am unable to complete the bank as some of the questions keep changing back to what they were before.
Any advice on what to do/why this is happening?
Thanks
Hello Amanda-Gunning,
I'm sorry to hear that you ran into this issue.
We are currently tracking a known bug in Rise 360 that causes question banks to keep showing the same question in the edit field. Based on your description of the issue, you seem to be affected by this bug, so I added this community post to the report. We'll leave you an update in case we have any updates to share.If adding new questions doesn't work, please open a case with our support team here to connect with a support engineer for further troubleshooting.
Thank you for letting me know. I tried adding new questions and same behaviour. I've contacted support and will try their suggestions - clearing cache, different browser and using private browsing to see if that helps. Is there a timeline for a fix?
Hi Amanda-Gunning,
Good call on opening a support case. Let us know if any of the workarounds work for you. We don't have an ETA on when the fix will be released but we'll leave a message here as soon as we have any updates to share!
