Forum Discussion

Viktoria's avatar
Viktoria
Community Member
2 months ago
Solved

Quiz doesn't play on phone or tablet

I have made a quiz on Storiline. I tested it on mobile and tablet and it doesn't load. White screen. I have made as light an application as possible. I don't know what else I can do.
storyline 360
  • Viktoria's avatar
    Viktoria
    2 months ago

    Hi! Thanks for the reply. The project has been exported as an html. It will be placed on an educational platform, from where students can download or play a quiz. In the html test on mobile and tablet it showed a white screen. On the computer it works great.
    Here is the link for the project: Quiz

    It is a zip file on Ondrive.

StevenBenassi's avatar
StevenBenassi
Staff
2 months ago

Hi Viktoria​!

Sorry to hear that Quizzes from your Storyline course are not playing back as expected!

I'm happy to help troubleshoot and have some follow-up questions to get us started:

  • Is this a course you've published for LMS distribution? If so, have you had a chance to test the output in an LMS test environment, such as SCORM Cloud? This can help pinpoint if the behavior is LMS-specific.
  • Does the white screen appear for any Storyline Quiz you test, or is the issue specific to one course?
  • Does the same behavior occur across multiple browsers? Does clearing the device's cache make any improvement?

 

If you're comfortable sharing the affected .story file, we're happy to take a closer look! Do you mind uploading a copy here in the discussion or privately through a support case?

Looking forward to hearing from you!

  • Viktoria's avatar
    Viktoria
    Community Member
    2 months ago

    Hi! Thanks for the reply. The project has been exported as an html. It will be placed on an educational platform, from where students can download or play a quiz. In the html test on mobile and tablet it showed a white screen. On the computer it works great.
    Here is the link for the project: Quiz

    It is a zip file on Ondrive.

    • EricSantos's avatar
      EricSantos
      Staff
      2 months ago

      Hi Viktoria​,

      Thanks so much for following up and sharing your file! It looks like we’re unable to access the OneDrive link you shared.

      Would you mind uploading your project directly to our support team instead? That way, we can take a closer look at what’s causing the quiz to display a white screen on mobile and tablet.

      You can securely upload your file here: open a support case.

      Once it’s submitted, one of our support engineers will review it and get back to you with next steps.