Forum Discussion
Storyline Block in Rise when viewed on Phone
Hi all,
This is a repeat of a long-asked question, but I'm not seeing that there's ever been a definitive solution. Is there now a way to successfully view a Storyline block on a cell/mobile phone when used within Rise? I've scoured the previous solutions, and they don't seem to work. I've added a continue block above the SL block, and I've turned off the SL player before publishing to Review – nothing happens to rectify the issue.
Is there a solution?
Hi Liz_Tyler!
Glad to see Phil has been helping you. Happy to jump in here!
What you're describing is the expected behavior for Storyline Blocks, with videos, that have been added to a Rise 360 course. Currently, they do not play back when previewing the course within Rise 360. However, we are tracking a feature request to introduce this functionality. I've included your voice in the feature report!
Once you publish the Rise course, the Storyline Block should play as expected when a learner clicks the play button.
Please let me know if you need anything else!
4 Replies
he block should work on a phone it will have a black screen with a play button but it will work
But it doesn't unfortunately. It appears, but you can click on it all day and it's non-responsive. Is that just because I'm using the facility to check my course on different devices in Articulate? If so, will it be a case of only being able to see if it's ok in phone view once it's published?
Hi Liz_Tyler!
Glad to see Phil has been helping you. Happy to jump in here!
What you're describing is the expected behavior for Storyline Blocks, with videos, that have been added to a Rise 360 course. Currently, they do not play back when previewing the course within Rise 360. However, we are tracking a feature request to introduce this functionality. I've included your voice in the feature report!
Once you publish the Rise course, the Storyline Block should play as expected when a learner clicks the play button.
Please let me know if you need anything else!
