Forum Discussion

RayCole-2d64185's avatar
RayCole-2d64185
Community Member
2 months ago

Phone Numbers Disappear!

Hi everyone,

I'm experiencing some weirdness with Articulate Storyline 360 as I am attempting to update an older course. I'm on Windows 11 (running on a Dell laptop) running Storyline v3.102.35072.0

On multiple screens where I have typed phone numbers as text (either as text boxes or as text typed into rectangle shapes), those phone numbers appear momentarily and then disappear from the screen a fraction of a second later. This only happens in the published output, not when I preview the slides.

Some things to note:

  • There are no animations attached to these phone number text boxes or to their encapsulating object (e.g., no animations attached to a rectangle shape that contains the typed text of the phone number in question).
  • There is nothing layered over the top of the phone number text that would block it from view after a momentary pause.
  • In at least one case, the phone number disappears even though it is part of a larger block of text in the rectangle shape, and none of the other text in the shape disappears.

It's almost as if there is a bug that recognizes and hides phone numbers specifically and nothing else.

I installed Peek so I could show what I'm experiencing. (Peek also didn't seem to be working too well on my new laptop--all the controls disappeared and there was no icon in the tray. I couldn't remember the default key sequence to stop the recording, so there is a bit of extra footage at the end that you can ignore). You can view that Peek recording here: https://360.articulate.com/review/content/f5d9d223-6819-4b12-bf73-720ba950004e/review

So, I'm looking for help understanding what might be going on and for suggestions on how to fix it.

Thanks!

7 Replies

    • EricSantos's avatar
      EricSantos
      Staff

      Hello RayCole-2d64185,

      Thanks for the detailed report! This does look odd, especially since it happens when published to Review 360 but not in Preview. That helps us rule out an issue with the Storyline project’s setup.

      Would you be willing to share the Review 360 link to the affected course here, or privately in a support case, so I can see if the disappearing phone number issue reproduces on my end?

      Also, have you tried testing in the latest version of another supported browser?

      Looking forward to your response.

      • RayCole-2d64185's avatar
        RayCole-2d64185
        Community Member

        Eric, thanks for the reply! I normally use the latest Chrome browser for Windows 11, which is the browser I used during the Peek recording. I just tried viewing the course in the latest version of FireFox for Windows 11 and did NOT experience the disappearing phone numbers problem. Microsoft Edge also displayed phone numbers in the course correctly.

        I thought maybe there was some sort of security setting in Chrome that redacts phone numbers from the browser screen (maybe as a privacy protection?). But a bit of internet searching didn't turn up any setting in Chrome that hides or redacts phone numbers. 

        Here's a Review 360 link to the course in its current state: https://360.articulate.com/review/content/3ea5c45d-5b76-41b1-9e4f-9f17603ab02a/review

        You have to get past a bit of intro material before you get to the hazardous waste label exercise, but it's still relatively early in the course overall.

  • A colleague on Windows 10 tried it in Chrome and for him it worked fine: the phone numbers did not disappear. This is one of the strangest issues I've encountered in a while. I will be curious to know if anyone else running Chrome on Windows 11 experiences this "disappearing phone numbers" issue.

    • EricSantos's avatar
      EricSantos
      Staff

      Hello RayCole-2d64185,

      Thanks for the additional details and for sharing the Review 360 link!

      I tested your course, and the phone numbers do not disappear in the latest version of Google Chrome on Windows 11. For privacy reasons, I cannot attach a screenshot of my test to prevent showing the email and phone numbers.

      Since this points to something specific in your Chrome setup, please try:

       

      Please don't hesitate to reach out if you have additional questions.

  • GeneToth's avatar
    GeneToth
    Community Member

    Hi, 

    Did you try doing an "Advanced" delete browsing data?