Forum Discussion

VroniqueCalais's avatar
VroniqueCalais
Community Member
2 months ago

Quizz Display trouble

Hello everyone, Yesterday, several users (in different centers) had Quizz display troubles. Here are some examples:  They were on Google Chrome or Edge, but I have no more details since...
Articulate 360
other
KellyAuner's avatar
KellyAuner
Staff
2 months ago

Hi VroniqueCalais,

Thanks for reaching out!

I'm sorry to hear several learners experienced an issue with the course formatting, but I'm happy to help troubleshoot. 

  • Do you experience any issues when previewing or publishing the course? If the course plays as expected for some and not others, it's likely related to the environment in which it's viewed. Learners will want to check the system requirements for viewing Storyline 360 courses. 
  • Are you using an LMS?

I understand it's hard to troubleshoot when other users are experiencing the issue. If you're comfortable sharing your course here or privately in a support case, I'd be happy to do some testing on my end. We'll delete the files from our systems once the issue is resolved.

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