Forum Discussion
Quizz Display trouble
Hello everyone,
Yesterday, several users (in different centers) had Quizz display troubles. Here are some examples:
They were on Google Chrome or Edge, but I have no more details since I wasn't there.
Do you know if the problem was caused because of a Chrome or Edge version?
It really is an issue since the quizzes are final exam to validate professional trainings.
Thank you in advance for your help.
Regards,
Veronique.
Hi Kelly!
Thank you so much for your help!
I don't mind sharing the story file.
The thing is: I myself already had this trouble displaying the quiz and without changing anything in my system requirement, it ended working out perfectly.
As for the learners yesterday, I asked for more information about their system settings but the teacher formated the computers.
The course is displayed on the LMS Mind on Site (a Swiss LMS); we have around 20 quiz modules (among 800 lesson modules). But apparently, only two presented problems.
Hi VroniqueCalais,
Thanks for reaching out!
I'm sorry to hear several learners experienced an issue with the course formatting, but I'm happy to help troubleshoot.
- Do you experience any issues when previewing or publishing the course? If the course plays as expected for some and not others, it's likely related to the environment in which it's viewed. Learners will want to check the system requirements for viewing Storyline 360 courses.
- Are you using an LMS?
I understand it's hard to troubleshoot when other users are experiencing the issue. If you're comfortable sharing your course here or privately in a support case, I'd be happy to do some testing on my end. We'll delete the files from our systems once the issue is resolved.
