Forum Discussion

StevenLeSage-04's avatar
StevenLeSage-04
Community Member
3 months ago

Missing Work - "Storyline "Project Recovery" - The project has been recovered. Save the project to keep recovered changes".

I am about to lose it on my twentieth Storyline crash this month. The newest notification that occurred after a crash read; "The project has been recovered. Save the project to keep recovered change...
storyline 360
PhilMayor's avatar
PhilMayor
Super Hero

have you changed the settings for auto recover? I have it set to 1 minute and rarely lose more than a minute's work.

 

20 crashes a month is a lot I would raise a support case, 

 

StevenLeSage-04's avatar
StevenLeSage-04
Community Member
3 months ago

Thanks for your reply, Phil - I have updated my auto-save to hopefully mitigate this issue in the future. I have raised a case as well. Thanks again!

  • KellyAuner's avatar
    KellyAuner
    Staff
    3 months ago

    Hi Steven,

    Good call updating the auto-save setting. I don't see an open case associated with your email. If you're having any trouble submitting a case, please let me know or try this link!

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