Forum Discussion
Peek 360 won't open
I was going to use Peek 360 today, but I can't get that program to open. Everything else in the Articulate 360 menu works. Anyone else have that issue?
Hi JanetNesseth-2a!
Sorry to hear you're having issues launching Peek 360!
I have some follow-up questions to help me understand your situation a little better:
- Are you able to open Peek directly from your machine, instead of from the menu tray?
- Have you tried performing a repair of the Peek 360 installation to see if that fixes the behavior?
If a repair doesn't do the trick, it's possible your network endpoints may need to be reconfigured. I suggest connecting with your network admin and requesting they open port 443, then add the domains in this article to your organization's 'allowlist'.
If you're still having trouble after those steps, please connect with our team through a support case. They'd be happy to continue troubleshooting with you!
Hi JanetNesseth-2a!
Sorry to hear you're having issues launching Peek 360!
I have some follow-up questions to help me understand your situation a little better:
- Are you able to open Peek directly from your machine, instead of from the menu tray?
- Have you tried performing a repair of the Peek 360 installation to see if that fixes the behavior?
If a repair doesn't do the trick, it's possible your network endpoints may need to be reconfigured. I suggest connecting with your network admin and requesting they open port 443, then add the domains in this article to your organization's 'allowlist'.
If you're still having trouble after those steps, please connect with our team through a support case. They'd be happy to continue troubleshooting with you!
