Reach360 - Certificate of Completion duration calculation
Good day,
I have been tasked with reconciling and putting a detailed document together on the following.
- Accuracy of the duration recorded on the Certificate of Completion (CoC) document.
- Correct the CoC document currently duplicating the Duration.
Point 1:
When I extract a status report per learner, it shows a duration of, for example, 05:27:32. (see image below).
When I extract and analyse the report, the total does add up. See the image below. However, one lesson has a status in progress, which has also been completed later.
Sub question: How do we get the 'in progress' to a completed status as it continuously restarts a new 'session'.
When I hover over the Download Certificate option (see image below), the duration is correct, but it also includes the incomplete lesson.
Sub-question: Why is the 'in progress time included?
But when downloading, it shows a different duration. See the image below.
Question: why does the duration differ when downloaded?
Point 2:
On the COC, the Duration is recorded twice. Why and how can it be corrected?
Below are the settings on the COC settings.
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