Forum Discussion
Reach360 - Manual Reminder or Link Options
Hello! I have a few questions:
- We are looking for a way to manually send a reminder to employees who have started their course but have not finished, and now they report that they cannot find the email with the link. We know there is a way to manually resend the invite when the invitation is pending, but is there a way to manually send a reminder after they have started?
- Alternatively, is there a place to copy the invitation link and send it to the employee directly from our email system?
- Is there a place in the platform to see confirmation of the invitation emails and reminders that have gone out?
Thanks!
3 Replies
I have the same question.
Hi Jessica_Arbie and ChrisB-13,
I'm happy to help and tried to summarize my answers in an order that makes sense!
- Currently, there's only an option to set a course due date, and then choose how frequently your learners will be sent automatic reminders. We also added the ability to enable recurring reminders every certain number of days, which will automatically stop once the learner has completed their training.
- To customize these email notifications, go to Reach 360, select Manage, then Settings. You’ll see all of your notification settings under Learner Notifications. If you'd prefer the option to send manual reminders through Reach, I'm happy to submit a feature request to our product team!
- You're correct that you'd have to resend the invitation link if it's still pending. The learner can also search Reach 360 in their email to help locate the invitation. Alternatively, it's possible to share a course directly with learners, which is explained here.
- We're currently tracking a feature request that allows customers the ability to see what email notifications and reminders have been sent to learners. I'll add your voice and update this thread if I have news to share.
Lastly, I wanted to share this resource which lists all the features of Reach 360. Please let me know if you have any questions!
- Currently, there's only an option to set a course due date, and then choose how frequently your learners will be sent automatic reminders. We also added the ability to enable recurring reminders every certain number of days, which will automatically stop once the learner has completed their training.
Thank you for all this! With your help and help from others, I'm slowly figuring out how we should set everything to make signing up and coming back to courses for our learners as easy as possible. Now, I'm trying to figure out a single link that we can give to everyone instead of having to figure out direct links for all of our groups of learners (they all will have different learning paths).
Thanks again!
