Forum Discussion

MichelleJackson's avatar
MichelleJackson
Community Member
5 years ago

Resources tab keeps showing up even when not checked

Hi, 

I have discovered that in the modern player, even when I uncheck the resources tab so it will not show as a tab, it still shows when  a slide is previewed and when published, although it does not show on the player preview.  I have tried to reset each and every slide (30) to not show the tab, no luck.  I have selected all slides and then reset the player to not show the resources tab, no luck.  What am I missing?  

Thanks for all guidance into the issue. 

Michelle

storyline 360
  • LucianaPiazza's avatar
    LucianaPiazza
    2 years ago

    Hello Everyone! ✨

    I'm happy to share that we have released a new update for Storyline 360 (Build 3.75.30269.0).

    In this update, we have implemented a fix for:

    • The resources player tab displayed even though it was disabled in slide properties.

    As a first step, I recommend updating Storyline 360 to the latest version. Here's how:

    Update Authoring Apps

    If you have any questions, please let us know in this thread or privately in a support case.

    Have a great day! 

  • JeffNauman's avatar
    JeffNauman
    Community Member
    2 years ago

    Hey Laurie.. just letting you know that this hasn't been resolved that I know of. It remains an issue for me as well. I'm currently working on a major project with hundreds of slides, layers, and menus and the nasty little bug continues to rear its ugly head. . I captured the issue in a video clip and sent it to the Articulate support folks sometime back that demonstrated the problem, and I've tried the suggestions they sent (copying slides into new project, reinstalling the program, etc.), but to my knowledge it's not been fixed yet.

  • KellyAuner's avatar
    KellyAuner
    Staff
    2 years ago

    Hi Laurie,

    Thank you for informing our team of this issue and including these important details. I see you've connected with one of our Support Engineers, Chester. Please let them know if this problem continues or if you need assistance with anything else!

    Hi Jeff,

    Thank you for capturing what you're seeing on video. This is helpful for our team better understand the issue. I see that you had connected with my teammate, Jan. If you would like help troubleshooting further, please let Jan know, and they'll be happy to assist you!

  • SanjuThapa-b5a0's avatar
    SanjuThapa-b5a0
    Community Member
    2 years ago

    I am also experiencing this bug. Seems fairly widespread, why hasn't Articulate fixed this yet???

    • JeffNauman-df5e's avatar
      JeffNauman-df5e
      Community Member
      2 years ago

      I can recreate this problem 100% of the time and I've documented this problem with videos to Articulate Support. I have a zoom meet with them tomorrow. Hopefully we can get this resolved for everybody that's having this issue.
      Stay tuned!

      Jeff Nauman
      crewconnect@verizon.net

  • LucianaPiazza's avatar
    LucianaPiazza
    Staff
    2 years ago

    Hello Everyone! ✨

    I'm happy to share that we have released a new update for Storyline 360 (Build 3.75.30269.0).

    In this update, we have implemented a fix for:

    • The resources player tab displayed even though it was disabled in slide properties.

    As a first step, I recommend updating Storyline 360 to the latest version. Here's how:

    Update Authoring Apps

    If you have any questions, please let us know in this thread or privately in a support case.

    Have a great day! 

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