Hi, I've followed the procedures (per the Review 360 User Guide) to let users review my 360 content in Review 360, but they are forced to log in (create an Articulate 360 account). I don't want to force them to do that. Is there some global setting for the Articulate 360 suite of products that my company has to manage to allow users to post comments without logging in? Thanks Tim

I encountered a problem with this today as well. I was guiding my boss to open a Review360 link while we were on a video call so she could click through the sample and I could explain. Unlike my previous experience with having SMEs review content without needing to create an account, today my boss could not even VIEW the course - we weren't even trying to let her comment. I just checked my settings for that course in Review 360 and I definitely have the box checked to allow users without Articulate IDs to comment. But when she clicked on the REVIEW menu, she had to create an account and password before she could view the course. Is it possible that something was accidentally broken with the latest update? Here is my link if you want to check it out: https://360.articulate.com/review/content/fb9dbe6e-5c63-4887-ad2b-f7931393ad41/review

Hey Tim, That is a great way to utilize Review 360! Let's see if we can get you back on the right track here. After uploading the content to Review 360, there is a way that you can share the content and allow people without Articulate ID's to review and comment. With your course open in Review 360, if you click on the Share button on the top right, you will see an option to access a shareable link: You will want to be sure that Allow users without Articulate IDs to comment is marked. The only other way you’d see a password prompt is if you actually had an Articulate ID associated with the email address you’re trying to comment with. I hope this helps!

Ok, same concept, but around the other way...is there any way to set up not just one review module, but all modules to require an Articulate ID? Is there a global setting, perhaps for an organisation that has an enterprise license? The reason I ask, is that whilst not creating an account is easier...in testing, I've found if I go back to a module someone has commented on, use this colleague's email address (I know, it's a silly thing to do, but I was testing) not only can I comment as them, but I can delete or edit their previous comments. To me, that's slightly concerning. My advice to colleagues is that we should be requiring people to set up a free account using a work email address...but is there a simple way to globally enforce that across an organisation's account?

Hi Philip, All reviewers can resolve comments, as noted in our user guide here. So yes, an individual could comment and enter in an email address that isn't their own so if that is a concern for you I'd look at requiring users to set up an account. I'll let the team know that you'd like to see this as a global feature. We'll keep you posted here if this is added in.

Thanks. I do find it odd that all reviewers can resolve comments. My suggestion would be that they can either only resolve ones they initiated, or they can't resolve at all. If that was an optional setting also, that would be great.

Review 360 - reviewers forced to log in

MariaCS
Staff
4 years ago
Hi, Ron.

Thank you for opening a support case with our engineers! As my teammate Rowie mentioned, the screenshot above is from Rise 360, not Review 360, with different options.

It looks like Rowie was able to help you find the course owner who could see the feedback left by reviewers, but please feel free to reach out through the case if you have additional questions.
MarkHahm-31aad0
Community Member
4 years ago
Hello. I have a co-worker who cannot add comments to Review 360 without logging in. She once had a Articulate subscription, but due to budgetary reasons, her subscription was not renewed. When adding a comment (with the "Allow users with Articulate IDs..." box checked), she is unable to log in and add comments. Is there a way to delete her old email & Articulate ID information all together?
LeslieMcKerchie
Staff
4 years ago
Hi Mark,

You're correct. Since she has an Articulate ID, she will be required to sign in.

You also mention that she is unable to log in, so here is a link to reset a password:

What if I forget my Articulate ID password?

If she decides to pursue deletion, she can contact our team directly here.
ArishmaSharma-2
Community Member
4 years ago
Hi Leslie,

I have a reviewer who has been able to add comments for a review link for a module built using storyline. The same reviewer is not able to add any comments to a module built using Rise 360. Is there a fix to this? Thanks for your help.
LeslieMcKerchie
Staff
4 years ago
Hello Arishma, and welcome to E-Learning Heroes. 😊

Did you publish the Rise 360 course to Review 360 before sharing?

The share link will not allow commenting/collaboration, so you want to be sure that you're publishing to Review 360.

If you have, what is the reviewer experiencing? An error of some sort?
ArishmaSharma-2
Community Member
4 years ago
Hi Leslie,

Thanks for getting back. I have published the the Rise 360 course to Review 360 before sharing for comments. The option to add comments without an account is also turned on.

I have used Review 360 for publishing courses built using storyline and Rise 360.

The stakeholder has been able to comment using the Review 360 link for the course built using storyline without any issues.

However when he is trying to add comments in the Review 360 link for the particular course built using Rise 360, he is asked to sign into a trial account or his own account.

The stakeholder does not have a Rise account as he was able to use and comment on one Review 360 link without any issues but is being asked to sign into an account for the other review 360 link.
LeslieMcKerchie
Staff
4 years ago
Thanks, Arishma.

I've opened up a support case on your behalf and emailed you directly so we can continue privately about this reviewer.
LeslieMcKerchie
Staff
4 years ago
Hi Susan,

Thank you for reaching out and sharing what you are experiencing with Review 360 and sharing the link so that we can take a look.

Here's what I saw when opening your link in an incognito window:

Can you share a bit more about what browser she was using?

Does she experience the same issue in a different browser?

Was she accessing your link directly?

Are you able to replicate the behavior in an incognito window?
JasonSonnenf250
Community Member
3 years ago
We are also experiencing this issue. My team has tried republishing from Storyline and viewing the review link in various browsers with different settings. We have done this for years. No Articulate ID is required in the sharing settings, but it is making Reviewers create one.

https://360.articulate.com/review/content/b62f3dca-ef70-4d53-94e0-b06ebdfe55b6/review
LeslieMcKerchie
Staff
3 years ago
Hi Jason,

I appreciate you sharing a Review 360 link for me to take a look at. The course does appear to be set up correctly and I'm able to comment with an email that is not tied to an Articulate ID.

I can see that you're working with Shiela on another Review 360 issue and if you'd like to share the email addresses with me privately by uploading them here, I'd be happy to double-check to see if they have an account with us.