Forum Discussion
Review 360 - reviewers forced to log in
Hi,
I've followed the procedures (per the Review 360 User Guide) to let users review my 360 content in Review 360, but they are forced to log in (create an Articulate 360 account). I don't want to force them to do that.
Is there some global setting for the Articulate 360 suite of products that my company has to manage to allow users to post comments without logging in?
Thanks
Tim
- MariaCSStaff
Hi, Ron.
Thank you for opening a support case with our engineers! As my teammate Rowie mentioned, the screenshot above is from Rise 360, not Review 360, with different options.
It looks like Rowie was able to help you find the course owner who could see the feedback left by reviewers, but please feel free to reach out through the case if you have additional questions.
- MarkHahm-31aad0Community Member
Hello. I have a co-worker who cannot add comments to Review 360 without logging in. She once had a Articulate subscription, but due to budgetary reasons, her subscription was not renewed. When adding a comment (with the "Allow users with Articulate IDs..." box checked), she is unable to log in and add comments. Is there a way to delete her old email & Articulate ID information all together?
Hi Mark,
You're correct. Since she has an Articulate ID, she will be required to sign in.
You also mention that she is unable to log in, so here is a link to reset a password:
What if I forget my Articulate ID password?
If she decides to pursue deletion, she can contact our team directly here.
- ArishmaSharma-2Community Member
Hi Leslie,
I have a reviewer who has been able to add comments for a review link for a module built using storyline. The same reviewer is not able to add any comments to a module built using Rise 360. Is there a fix to this? Thanks for your help.
Hello Arishma, and welcome to E-Learning Heroes. 😊
Did you publish the Rise 360 course to Review 360 before sharing?
The share link will not allow commenting/collaboration, so you want to be sure that you're publishing to Review 360.
If you have, what is the reviewer experiencing? An error of some sort?
- ArishmaSharma-2Community Member
Hi Leslie,
Thanks for getting back. I have published the the Rise 360 course to Review 360 before sharing for comments. The option to add comments without an account is also turned on.
I have used Review 360 for publishing courses built using storyline and Rise 360.
The stakeholder has been able to comment using the Review 360 link for the course built using storyline without any issues.
However when he is trying to add comments in the Review 360 link for the particular course built using Rise 360, he is asked to sign into a trial account or his own account.
The stakeholder does not have a Rise account as he was able to use and comment on one Review 360 link without any issues but is being asked to sign into an account for the other review 360 link.
Thanks, Arishma.
I've opened up a support case on your behalf and emailed you directly so we can continue privately about this reviewer.
Hi Susan,
Thank you for reaching out and sharing what you are experiencing with Review 360 and sharing the link so that we can take a look.
Here's what I saw when opening your link in an incognito window:
- Can you share a bit more about what browser she was using?
- Does she experience the same issue in a different browser?
- Was she accessing your link directly?
- Are you able to replicate the behavior in an incognito window?
- JasonSonnenf250Community Member
We are also experiencing this issue. My team has tried republishing from Storyline and viewing the review link in various browsers with different settings. We have done this for years. No Articulate ID is required in the sharing settings, but it is making Reviewers create one.
https://360.articulate.com/review/content/b62f3dca-ef70-4d53-94e0-b06ebdfe55b6/review Hi Jason,
I appreciate you sharing a Review 360 link for me to take a look at. The course does appear to be set up correctly and I'm able to comment with an email that is not tied to an Articulate ID.
I can see that you're working with Shiela on another Review 360 issue and if you'd like to share the email addresses with me privately by uploading them here, I'd be happy to double-check to see if they have an account with us.