Forum Discussion
Review 360 comments will not load into the new Storyline 360 x64 Comments pane
Hi, I've had the new Storyline updates for a week or two now and am loving the refinements and new options!
I am having one issue, however. Review 360 comments do not load into the Comments pane, no matter if I'm networked by wire or air. Clicking Reconnect many times does not address the issue. This a project that is confirmed to have comments entered in Review 360 on specific slide when checking through a browser, and I am attempting to load comments for that slide in the .story file.
My company has very stringent Internet security systems and I suspect that may be the problem. The Articulate website and sub-domains are allowed when I access the website in my browser, however the Storyline application may be making a call out that is getting blocked because of the type of call/command, how it is structured, etc.
Have any other users reported this yet?
Hi PaulAngileri,
Thanks for reaching out and I'm sorry to hear you've hit this snag!
First, I'd like to confirm I understand the issue you're running into. It sounds like you're unable to view the integrated Review 360 comments from within Storyline 360.
- Can you please confirm if you're working on your local drive?
- Does this happen with every course or one specific course? If this happens with multiple courses, you can try a Storyline repair
If the issue persists, I'd like to connect you with one of our Support Engineers in a case. You can reach them here!
Hi.
- I am working on .story files that are local. They are saved to a cloud periodically but the files in question are fully downloaded and local on my computer.
- So far the issue has occurred on a number of .story files I am currently developing. I will look into the Storyline repair.
Hi PaulAngileri,
Thanks so much for sharing an update with us! It's great to know you are saving these files locally to your computer, as we recommend that to avoid corruption.
I wanted to check in and see if you have attempted to repair Storyline 360. Did it seem to fix this snag you're experiencing?
Looking forward to hearing from you!
