Forum Discussion

PaulAngileri's avatar
PaulAngileri
Community Member
16 days ago

Review 360 comments will not load into the new Storyline 360 x64 Comments pane

Hi, I've had the new Storyline updates for a week or two now and am loving the refinements and new options!

I am having one issue, however. Review 360 comments do not load into the Comments pane, no matter if I'm networked by wire or air. Clicking Reconnect many times does not address the issue. This a project that is confirmed to have comments entered in Review 360 on specific slide when checking through a browser, and I am attempting to load comments for that slide in the .story file.

My company has very stringent Internet security systems and I suspect that may be the problem. The Articulate website and sub-domains are allowed when I access the website in my browser, however the Storyline application may be making a call out that is getting blocked because of the type of call/command, how it is structured, etc.

Have any other users reported this yet?

e-learning development
other
storyline 360
  • KellyAuner's avatar
    KellyAuner
    Staff
    15 days ago

    Hi PaulAngileri,

    Thanks for reaching out and I'm sorry to hear you've hit this snag!

    First, I'd like to confirm I understand the issue you're running into. It sounds like you're unable to view the integrated Review 360 comments from within Storyline 360. 

    If the issue persists, I'd like to connect you with one of our Support Engineers in a case. You can reach them here!

    • PaulAngileri's avatar
      PaulAngileri
      Community Member
      14 days ago

      Hi.

      • I am working on .story files that are local. They are saved to a cloud periodically but the files in question are fully downloaded and local on my computer.
      • So far the issue has occurred on a number of .story files I am currently developing. I will look into the Storyline repair.
      • LucianaPiazza's avatar
        LucianaPiazza
        Staff
        12 days ago

        Hi PaulAngileri, 

        Thanks so much for sharing an update with us! It's great to know you are saving these files locally to your computer, as we recommend that to avoid corruption. 

        I wanted to check in and see if you have attempted to repair Storyline 360. Did it seem to fix this snag you're experiencing? 
        Looking forward to hearing from you! 

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