Forum Discussion
Review 360: Constantly Logging Out
I am being constantly logged out of Review 360, even if I tick the "Keep me logged in" box. This has been occurring for about a week. Previously, I would only have to log in after an update.
It's making addressing the lesson update requests and feedback as I update the lesson incredibly frustrating. I'm talking every 3 to 5 minutes I need to log back in.
Any others having this issue or ideas in making this madness stop?
55 Replies
Good morning, Steven!
One more question for you from our Product team: Are you experiencing the logouts in any other browser, or just in Edge? Thank you!
It was in Edge, not the new one...
I'm having the same problem in Chrome. Review 360: Frequent logging out.
Still happening.
I see this thread has been going on for awhile but this has really become a hassle over the last week. I am prompted to signed back in several times throughout the day. After a few times, I'm prompted close my browser because my session has expired. Sometimes I'm logged out right in the middle of a build. Is something new going on here?
Thank you for reaching out and sharing what you are experiencing, Phil. We did have an enhancement to the sign-in process that you can see outlined here.
There have been a couple of conversations here, one specific to Rise 360 and another to Review 360.
You mention that it's happening in the middle of a build, so I wanted to confirm that this is in Rise 360, or is it happening in another product?
Good news! We fixed the issue in Rise 360 where you would see a "Take Control" message when reopening a lesson.
If the problem happens again, please share a Peek 360 screencast with us by clicking here, and we'll be happy to help!
I have been logged out online all weekend and 2-3 times today something has changed
Sent from my iPhone
Hello Phil!
I'm sorry for the trouble! Are you finding that you're logged out of Review 360 while the tab is open? Or are you logged out when exiting the tab and reopening?
Since we don't have any outages reported, I'd recommend reaching out to our Support Team to see what might be getting in the way!
Hi Lauren, it is happening all the time, I often have 10 tabs open at a time, even the heroes site logs me out I have had to login twice to heroes today and review 3 times
Hi Phil,
That doesn't sound right! I went ahead and started a case so we can nail down why you keep getting logged out!
In the meantime, I did find this discussion below where a user was getting logged out of Rise 360 regularly due to a browser extension. It may be worth reviewing!
Hello, is anyone still experiencing this issue? I seem to need to log in most of the time, even with remember me ticked. Agree it is a little annoying, as it first opens the app, then directs me to the website in order to log in, before I can return to storyline itself.
Can you tell me how long a logged in account should stay logged in for as standard & if this could be extended please?
Hi Nicola,
Sorry to hear that you ran into this issue. Is your organization's network already configured to allow connections to all of Articulate 360's endpoints? If not, reach out to your IT staff and have them go through all the endpoints listed in the article to allow Articulate 360 applications to work properly. I'd also like to suggest the following troubleshooting steps to help clarify the issue:
- Try disabling all browser extensions that are installed on your computer. As shared by my colleague, certain browser extensions have been known to cause users to get logged out of their session.
- Try using a different browser to access Review 360. Does using a different browser allow the session to stay logged in?
If the issue persists, you can reach out to our support team here for further assistance.
