Rise Regularly Logging Me Out??

Hi Phil,

I’m sorry you’re having trouble with this.

The quickest way to resolve this issue is to have our Support Team take a look. You can submit a case here.

Hi Martika, thanks for the response to my query, I'm very grateful. 

I've dropped the support team the details via a case, as you have suggested, and so will await to see what they advise.

Thanks! :)

@Phil Cobley, Is it resolved or did you find any solution?

Hi there, Raman. It looks like Phil had a Chrome browser extension that was conflicting with his Rise 360 authoring sessions. Turning it off fixed the behavior.

Are you having some issues with staying logged into Rise 360? You can share details with us by replying here or privately in a case (which browser you use, and if there are any plugins or extensions). We'll be happy to help!

Hi Raman, apologies for not replying sooner.  I did find a solution - this was actually caused by a Chrome extension, "HTTPS Everywhere" which is designed for improved security and forces sites to use HTTPS instead of insecure HTTP protocols.  The extension was actually causing my session to silently log out frequently in the background, which was causing the upload and refresh issues.  I removed the extension and it all worked again without any issues.

Thanks for the reply clarifying this, Crystal!  It worked as a prompt for me to post a reply and as a reminder for how I fixed it 😅

Happy to lend a hand! 😄