Images wont upload into Rise
Jun 08, 2023
By
Kim Ellis
Hey everyone, I hope the hive mind can help me.
I've got a course in Rise and I'm trying to upload images into a tab interaction in Chrome. But it looks like its going to upload and then just spins and spins. I've tried a few things:
- Switching to Incognito and also Edge browser.
- Saving the image to desktop
- Switching the image from JPEG to PNG
- Just uploading a centralised image - same issue
- Tried a new course
- Tried another course
- And yes, logged out and back in again.
- Tried a different computer.
I've got some tight deadlines so any help would be much appreciated.
Ta
10 Replies
I’m having exactly the same issue today, and it's causing us to fall behind with a project which has a Friday EOP UK time hard launch date. Please can someone look into this and provide a fix or workaround asap? It's very disappointing as this is the first time we've used Rise with a major client.
I'm in the same situation as you are, I already opened two tickets and waiting...
Same issue, all images stay on uploading :-(
I've tried Chrome/Firefox/Safari. Cleared the cache on all, and also tried incognito modes or the equivalent, with no success.
Same here Wesley, getting same issue with a gif. I've opened a case with Articulate.
Looks like its being fixed - just found a status page https://www.articulatestatus.com/
It's just started working for me now :-)
Its slow for me but seems ok now
Hi everyone.
We've identified an outage with Rise 360 where when you try to upload an image, it gets stuck uploading. You can follow our status page for updates by clicking here. I'll also update you here once the situation is resolved. I'm sorry for the trouble!
Thanks Chino
Good news! Rise is back up and running.
You may need to refresh your course or relaunch your browser before uploading your images to your Rise course, and you should be good to go!
Please do let us know if you encounter this issue again.