Forum Discussion
Review 360: Constantly Logging Out
I am being constantly logged out of Review 360, even if I tick the "Keep me logged in" box. This has been occurring for about a week. Previously, I would only have to log in after an update.
It's making addressing the lesson update requests and feedback as I update the lesson incredibly frustrating. I'm talking every 3 to 5 minutes I need to log back in.
Any others having this issue or ideas in making this madness stop?
55 Replies
Hi all!
Here are the troubleshooting steps that we've found worked! If you still see the issue where Review 360 is logging you out after each use, then it would be best to receive more specific support! You can use this link to troubleshoot with our Support Engineers.
- Clear the cache in the browser where Review 360 is consistently logging out, and not remembering the credentials.
- Check the network endpoints to make sure certain domains are allowed. Certain domains must be accessible on port 443 for Articulate 360 apps and services to work correctly.
Hi Shannon!
We've noticed this Articulate 360 desktop app error on our end as well! It's been reported to our team as a software bug, but in the meantime, we've found a workaround!
The workaround is to quit the app on the task bar. Here's what it looks like:
Hey Shannon,
Just a heads up that your email signature came through when you replied via email. You can remove that if needed by clicking ‘Edit’ beneath your response. Here’s a quick Peek video if you need help.
- Hi Shannon,Jumping in here to let you know that we just released Update 35 for the Articulate 360 Desktop App! Here are the details.One of the fixes addresses the issue where the Articulate 360 desktop app wouldn't always minimize to the system tray when clicking the Close (X) button.Just launch Articulate 360 on your computer and click the Update button!
Hello! Popping back in to say this is still a problem! Ariticulate Review is logging me and every other user I know out constantly. I do not want to clear my cache as I mentioned above. The endpoint thing is confusing. Thanks!
Yep, me too. It’s a real pain. Although I tick the ‘remember me’ box, it doesn’t.
Sent from my iPad
Agree it happens in Chrome most of the time.
Hi Shannon, Stevi, and Phil,
I appreciate you reaching out and letting us know that you are still seeing this.
Review 360, by default, will only remember your login for 30 days. Is the frequency of being logged out happening more frequently? If that is the case, I would be sure to reach out to our team directly!
I am having it log out every day. At the weekend I was running through a review in chrome on the Mac and published a new version opened it in Parallels in Edge and Chrome had logged out. Most mornings Chrome is logged out. Not sure if you have a limit on logins via the web.
Sent from my iPhone
Every flipping hour more like!
Sent from my iPad
Oh yes, it logs out all day every day! Probably 4-5 times a day. And it's not just me. I run a remote team. It happens for users in California, Massachusetts, Michigan, and Egypt!
I'm getting logged out of Rise 360 almost every couple of minutes while actively using it. Using latest Chrome as of today, cleared cache, relaunched browser. It's basically become unusable. When I log back in it states I'm actively editing it and I have to take control from myself. I work with a lot of apps and Rise is the only one that has this problem. Very frustrating.
Hi Marty. So sorry for the trouble!
I found a similar case where a Chrome browser extension was conflicting with the Rise 360 authoring sessions. Turning it off fixed the behavior.
We'd love to work one-on-one with you, so I opened a case for our Support team. Look out for an email from one of the engineers, and I'll follow along to see what we discover!
I've been using Firefox and also Chrome Incognito mode with no further issues. I think the issue with Chrome proper is my Okta browser plugin, but I require it for work.
