Review 360 Stuck - This item is still processing and will be shown here automatically when ready.

Hello! I'll add my voice to the chorus. I'm publishing a single slide with one button on it to add to a Rise course (needed to execute JavaScript). This is my first time experiencing this issue. I tried republishing an update and it's still happening. 

Update: the published slide is now available in Review 360.

I appreciate the update, Carol.

We did have an incident, but things are looking good now.

Review 360 items are processing normally again. We're continuing to monitor the performance, and we'll let you know once we're fully resolved.

You can always follow our status here, and please let us know if you run into any more trouble.

Hi, Johnnie.

I'm happy to help you troubleshoot!

Is this happening with every file you attempt to publish to Review 360, or a specific one? 

As Leslie mentioned above, we had an incident a few weeks ago, but Review 360 has been working without any issues since then. You can check the status here. 

If you're still experiencing this and it's on a specific file, I recommend sharing the .story file with us through a case so we can investigate this further.

I also wanted to add a quick note: it looks like your signature came through when you replied via email. You can remove it by clicking 'Edit' below your response. Here's a quick Peek 360 video if you need help.

I am seeing this issue today. Is Review 360 experiencing an outage, or is it something on my end?

Hi Jen!

I apologize that Review 360 is not working for you today.

I tested this on my end and was able to publish a course to Review 360 and view it (in updated Chrome browser). We do not have an outage reported with Review 360; you can check the status here. 

• Are you experiencing this issue with one specific or multiple files?
• What browser are you using to view the course in Review 360, or is this happening in several browsers?

If this issue happens with one particular file, you can share it with us in a case so we can troubleshoot further. 

Was this issue ever resolved? Is the a fix? If I publish the course to as a new course (or manually upload), it works. When try to overwrite with a new version, I receive the message. The new course could work as a solution but I already have 75 client comments in the first one. Asking them to compare the two versions does not make Storyline or me look very good.

Hi Dave, 

Sounds like the issue is with the existing course, since publishing to a new course and manually uploading works without any issues for you. I got you in touch with our support team so they can take a closer look at your published course. They'll be reaching out to you shortly!

I am having this idential problem. My install is up-to-date and it's now October 2022. I can see posts about this issue going back 5 years. Please, no happy-smiley replies unless they are to describe an actual fix. I note that Articulate have raised their prices but not their game...

Same issue. All uploads say “This item is still processing and will be shown here automatically when ready.”