Forum Discussion
Review 360 won't reset password
A person asked to comment on a program can't sign in and it won't send a password reset email to her email account. Email address is correct. I've tested it with my email and same thing. I don't get ...
Thanks Kelly,
There's no firewall other than the one built-in to our router and it's set to allow traffic over 443. I noticed that I did not receive an email notification that you had responded to my discussion. I have always received them in the past.
Thanks for you assistance on this matter...
Hello George,
Thank you for confirming that your network allows traffic over port 443! If you haven't done so already, you may need to check with your IT department to be sure that emails from us aren't blocked by adding the articulate.com domain to an approved senders list or a company allowlist. Something might have changed with the allowlist, as you mentioned that you received emails from us before.
If this doesn't improve things, could I have you connect with us in a case so we can determine what's happening? We'll reach out soon after we hear from you.
